Collections Specialist

EverStaff; Hudson (OH); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Accident insurance

Job summary

EverStaff, LLC is seeking an experienced Collections Specialist to join our Finance team in Hudson, Ohio. You will manage an assigned portfolio of past-due accounts, communicate with customers to collect on balances, and maintain accurate records of collection activity.

This onsite, full-time role requires 2+ years in collections, strong negotiation skills, and proficiency with Excel and CRM/ERP systems. Temp-to-hire opportunity with health and other benefits may be offered.

Qualifications

• 2+ years of experience in collections, accounts receivable, credit, or related financial services role.
• Experience managing a portfolio of delinquent customer accounts preferred.
• Strong verbal and written communication skills.
• Comfortable communicating with customers regarding overdue balances and payment expectations.
• Strong problem-solving and negotiation skills.
• Excellent attention to detail and organizational skills.

Responsibilities

• Manage an assigned portfolio of past-due customer accounts and proactively pursue outstanding balances.
• Contact customers by phone, email, and other appropriate methods regarding overdue accounts.
• Establish professional relationships with customers while communicating payment expectations.
• Investigate and resolve disputes, billing discrepancies, credits, refunds, and account questions.
• Process and document customer payments, payment arrangements, promises to pay, and collection activity.
• Negotiate payment arrangements within company guidelines and follow up on broken promises.
• Escalate accounts when necessary and coordinate with management or other departments.
• Maintain accurate documentation of collection activity in company systems.

Skills

Collections experience

Communication skills

Negotiation skills

Attention to detail

Microsoft Excel

Outlook

Education

High school diploma or equivalent

Associate degree in accounting, finance, or related field

Tools

ERP system

CRM system

Accounting software

Job description

Everstaff is seeking an experienced Collections Specialist to join a Finance team in Hudson, Ohio. This position will be responsible for managing outstanding customer accounts, communicating with customers regarding past-due balances, resolving payment issues, and helping maintain a healthy accounts receivable portfolio.

Pay: $20/hrSchedule: M-F 8-5Onsite position in Hudson, Ohio Full-TimeTemp-To-Hire Opportunity

Position Summary

• Manage an assigned portfolio of past-due customer accounts and proactively pursue outstanding balances.
• Contact customers by phone, email, and other appropriate communication methods regarding overdue accounts.
• Establish professional relationships with customers while effectively communicating payment expectations.
• Investigate and resolve customer disputes, billing discrepancies, credits, refunds, and account questions.
• Review account histories, invoices, payment records, and other documentation to determine appropriate collection actions.
• Process and document customer payments, payment arrangements, promises to pay, and collection activity.
• Negotiate appropriate payment arrangements within established company guidelines.
• Follow up consistently on broken promises to pay and unresolved account issues.
• Identify accounts requiring escalation and communicate appropriately with management or other internal departments.
• Work with Accounts Receivable and other departments to research and resolve account discrepancies.
• Maintain accurate and thorough documentation of collection activity within company systems.
• Reconcile customer accounts and assist with researching unapplied or misapplied payments.
• Monitor assigned accounts to identify delinquency trends and potential collection issues.
• Escalate accounts for additional collection activity when appropriate.
• Maintain compliance with company policies and applicable federal and state collection requirements.
• Meet established productivity, collection, accuracy, and customer-service goals.
• Assist with special projects and other accounting or accounts receivable responsibilities as needed.

Qualifications

• High school diploma or equivalent required; associate degree in accounting, finance, or a related field preferred.
• 2+ years of experience in collections, accounts receivable, credit, or a related financial services role.
• Experience managing a portfolio of delinquent customer accounts preferred.
• Strong verbal and written communication skills.
• Comfortable communicating with customers regarding overdue balances and payment expectations.
• Strong problem-solving and negotiation skills.
• Excellent attention to detail and organizational skills.
• Ability to prioritize and manage a high volume of accounts and follow-up activities.
• Strong computer skills, including Microsoft Excel and Outlook.
• Experience working with an ERP, accounting, CRM, or accounts receivable/collections system preferred.
• Ability to maintain professionalism and composure when dealing with challenging customer situations.
• Strong sense of accountability and ability to work independently as well as part of a team.

• EverStaff offers employees Medical, Dental, Vision, Accident, Life, Disability and Cancer insurance coverage.

All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status