Collections Specialist

Insight Global; Carrollton (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Insight Global in Carrollton, Texas is seeking an experienced professional to join our collections and account research team. You will research unpaid invoices, manage collections for project-based invoices, and review lien notices with strong Excel reporting requirements.

The ideal candidate has 3-5+ years in related fields, sharp analytical and communication skills, and the ability to manage 300-400 accounts with limited supervision.

Qualifications

• 3-5+ years in collections, credit, AR analysis, loan processing, or related account research
• Strong analytical and critical thinking skills
• Experience researching unpaid invoices, payment discrepancies, deductions, or account issues
• Ability to identify root causes and resolve complex payment problems
• Self-starter capable of managing assigned accounts with minimal supervision
• Professional written and verbal communication
• Comfortable handling 300-400 accounts/invoices simultaneously
• Experience contacting customers about account status and payments

Responsibilities

• Research unpaid invoices and determine root causes of payment delays
• Manage collections efforts for project-based invoices
• Review lien notices and supporting project documentation
• Run and maintain Excel reporting
• Follow up with customer accounts and resolve outstanding balances
• Partner with internal operations teams to investigate payment issues
• Maintain detailed notes and account documentation
• Prioritize workload across an assigned account portfolio

Skills

Collections

Credit analysis

AR analysis

Loan processing

Investigative research

Analytical thinking

Communication skills

Account management

Customer contact

Job description

Pay rate: Up to $26/hour

Required Skills & Experience

• 3-5+ years of Collections, Credit, AR Analysis, Loan Processing, Insurance Claims, or other investigative/account research experience
• Strong analytical and critical thinking skills
• Experience researching unpaid invoices, payment discrepancies, deductions, or account issues
• Ability to identify root causes and resolve complex payment problems
• Self-starter who can manage assigned accounts with minimal supervision
• Professional communication skills (written and verbal)
• Comfortable managing 300-400 accounts/invoices at a time
• Experience working directly with customers regarding account status and payments

Nice to Have Skills & Experience

• Construction, project-based billing, or project invoicing experience
• Lien waiver, notice, or construction collections experience
• Insurance claims investigation background
• Banking, lending, collections analysis, or loan research background

Job Description

• Research unpaid invoices and determine root causes of payment delays
• Manage collections efforts for project-based invoices
• Review lien notices and supporting project documentation
• Run and maintain Excel reporting
• Follow up with customer accounts and resolve outstanding balances
• Partner with internal operations teams to investigate payment issues
• Maintain detailed notes and account documentation
• Prioritize workload across an assigned account portfolio