Collections Specialist

Badger Infrastructure Solutions; Brownsburg (IN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Salary + Bonus

Medical, Dental, Vision

401(k) matching

Vacation program

Group life insurance

Employee EAP

Referral program

Training programs

Job summary

Badger Infrastructure Solutions is seeking a Collections Specialist to manage outstanding accounts receivable, communicate with clients, and negotiate payment plans to protect cash flow.

The role requires a accounting/finance background, 2+ years in B2B collections, strong Excel and organizational skills, and willingness to travel for meetings and training.

Qualifications

• Bachelor’s degree in accounting, finance, or related field, or equivalent experience.
• 2+ years in B2B collections preferred.
• Strong communication, interpersonal and organizational skills.

Responsibilities

• Contact customers to collect past-due balances via calls or emails.
• Maintain customer accounts and update databases.
• Negotiate payment plans and resolve billing issues.
• Record collection data and track promises to pay.
• Collaborate with internal teams to resolve delinquent invoices.
• Assist cash applications with proper payment application.
• Provide informed support to area managers, billing, contracts, and management.
• Ensure timely payment receipt and protect AR assets.

Skills

Excel proficiency

Communication skills

Organizational skills

B2B collections

Travel readiness

Education

Bachelor's degree in Accounting/Finance or related field

Tools

MS Office Suite

Job description

The Collections Specialist is responsible for managing and collecting outstanding accounts receivable from customers and playing a critical role in maintaining the company’s cash flow and minimizing bad debt. This role involves direct communication with clients to negotiate payment plans, resolve billing issues, and ensure timely receipt of payments.

The compensation for this position will be commensurate with education or work experience.

What You’ll Be Doing

• Protects Badgers Accounts Receivable assets using good judgment and risk assessments.
• Emails and calls customers to collect past due balances according to portfolio assignment.
• Records collection information on customer’s accounts in databases.
• Creates promises to pay in database when confirmed payment commitments are received.
• Responsible for customer account maintenance and ensuring needed updates are implemented in databases.
• Collaborates with internal and external customers to find resolution of delinquent invoices and all discrepancies.
• Collects payments via credit card via phone or email following guidelines.
• Manages customer accounts: research, reconciling, and finding resolution of balances, unapplied payments, and assists cash applications with ensuring proper application of payments.
• Provides support and shares knowledge while maintaining excellent communication with area managers, billing, contracts, management and other departments.

What You’ll Need For Success

• Bachelor’s Degree in Accounting, Finance or a relevant field; or the equivalent work experience.
• 2+ years of experience in B2B Collections preferred.
• Proficient communication, interpersonal and organizational skills are vital to the role.
• Knowledge of accounting principles, practices, and applications.
• Advanced knowledge of MS Office, including Excel.
• The role requires mobility within work environments, use of office equipment, lifting up to 20 pounds, clear vision and hearing, effective communication skills, and occasional travel for meetings and training sessions.

What You’ll Get In Return

• Generous salary and bonus program(s)
• Low-cost Medical, Dental, and Vision Insurance
• Retirement Plan with Employer Matching Contributions
• Attractive Vacation Programs
• Inclusive Group Life Insurance
• Supportive Employee Assistance Program (EAP) that allows for covered behavioral health visits
• Rewarding Employee Referral Program
• Valuable Employee Training Program(s)