Collections Specialist

Eurofins CDMO Alphora Inc; Barberton (OH); Remote; USD 1,000; Full time

Job summary

Eurofins CDMO Alphora Inc is seeking a Collections Specialist to manage accounts, contact clients for payment resolution, and maintain excellent service. The role requires effective communication skills, accounting knowledge, and at least 1 year of relevant experience. This remote position requires local presence in Barberton, OH for onsite work as needed.

Benefits

Comprehensive medical coverage

Life and disability insurance

401(k) with company match

Paid holidays and time off

Dental and vision options

Qualifications

• At least 1 year of Collections/Accounts Receivable experience or customer service experience.
• Knowledge of collections policies, procedures, and best practices.
• Ability to read, write, and speak in English.

Responsibilities

• Contact clients for payment of past due invoices and resolve payment conflicts.
• Maintain accounts and provide documentation for collections.
• Monitor account notes in collections software.

Skills

Customer service

Detail oriented

Tact and discretion

Strong written communication

Strong verbal communication

Organizational skills

Education

High School Diploma or equivalent

AS/AA in Accounting or related field

Job description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description

The Collections Specialist is assigned an account portfolio and is responsible for reviewing and evaluating the status of client accounts within the portfolio. The person in this role will be responsible for contacting clients for payment of past due invoices, and researching and resolving conflicts that result in the client delaying payment;as well as working withaccounts as directed by the collections manager and within collections policy. The person in this role will also be responsible forcommunicatingaccount issues and compilingreports for use by management in making critical client account decisionsaswell as maintaining excellent internal and external customer service.

Position is 1st Shift, M-F 8am-4:30pm. This is primarily a remote position but MUST be local to Barberton, OH and able to work onsite when needed.

Essential Duties and Responsibilities:

• Monitor and maintain accounts within assigned portfolio (large accounts).
• Contact clients via verbal and written communication for payment of past due invoices.
• Provide information and/or documentation to both internal and external clients.
• Interact with Collections Manager and Operation Designees to resolve client issues.
• Maintain current and accurate account notes in collections software
• Provide updates on accounts to Collections Manager, Operations and Sales as needed.
• Work daily follow up queue in collections software.
• Notify the Collections Manager of negative payment patterns.
• Facilitate and/or attend conference calls specific to collections activity on client accounts.
• Resolve cash discrepancies on client accounts by research in Oracle of payment application.
• Process credit card payments.
• Complete side projects/ task as assigned by Collections Manager
• Additional duties as assigned

Qualifications

Basic Minimum Qualifications:

• High School Diploma or equivalent
• At least 1 year of Collections/Accounts Receivable experience or customer service experience
• Authorization to work in the United States without restriction or sponsorship

Ideal Candidates will have:

• Previous Accounts Receivable experience
• Knowledge of the Accounting process
• Customer service experience - internal and external
• AS/AA in Accounting or related field is a plus
• General business concepts
• General accounting knowledge
• Computers and accounting softwareknowledge
• Basic mathematical principles
• Knowledge of collections policies, procedures and best practices
• Strong written and verbal communication skills
• Organizational skills
• Detail oriented
• Ability to employ tact and discretion in business-related conversations

Additional Information

Professional working proficiency in English is a requirement, including the ability to read, write and speak in English.

Pay rate: $18/hour

Please note - Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business sector, and geographic location.

As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options.

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and Eurofins Scientific 2/2 March 2023 agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organizations. It also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralized and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2022, Eurofins generated total revenues of EUR 6.7 billion, and has been among the best performing stocks in Europe over the past 20 years.

Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.