Remote Experienced Collections Agent (Central Time Zone)

Transworld Systems Inc.; Houston (TX); Remote; USD 23,000 - 28,000; Full time

Benefits offered by this job

Work from home

Paid training

Team-oriented work environment

Growth opportunity

Generous bonus opportunity

Comprehensive benefits package

Job summary

Transworld Systems Inc. is seeking a Remote Call Center Representative to join our customer service team. The role centers on negotiating and processing payments on past-due accounts by phone, with comprehensive training provided.

Candidates should have collections or debt settlement experience and be comfortable working from home in the United States. Houston-area staff may have biweekly on-site training; a full benefits package is available.

Qualifications

• MUST have prior Collections or Debt Settlement work history to be considered.
• Accurately assess the consumer’s financial condition by conducting thorough inquiries.
• Determine the reason for delinquency and find creative solutions to resolve the situation.
• Tracks and maintain all customer accounts throughout the collection process ensuring prompt payment recovery for all outstanding balances.
• Perform customer account maintenance activities to include account reviews, reconciling aging levels, verifying account balances, applying payments, monitoring collection activities, and updating accounts in compliance with established corporate policies and procedures.
• Adhere to the State and Federal regulations pertaining to collection activities.
• Meet corporate standards for call quality assurance and structure.

Responsibilities

• Negotiate and process payments on past due accounts via telephone.
• Maintain accurate records of customer interactions and payment activities.
• Ensure compliance with applicable collection laws and company policies.

Skills

Negotiation skills

Public interaction

Detail oriented

Flexible schedule

Communication

Education

High school diploma

Some college preferred

Job description

Overview

Please Note: After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.

Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.

Work Location: Remote (If you are in the Houston market, biweekly Thursdays may be onsite for training)

Compensation: $17-$20/hr (Based on Collections and/or Debt Settlement work history)

Build Your Future! Come join our thriving team as a Remote Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI (part of TSI family of companies)?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

This position is responsible for negotiating and processing payments under established department guidelines on the collection of past due accounts and delinquent balances through direct contact with customers via the telephone.

• MUST have prior Collections or Debt Settlement work history to be considered
• Accurately assess the consumer’s financial condition by conducting thorough inquiries.
• Determine the reason for delinquency and find creative solutions to resolve the situation.
• Tracks and maintain all customer accounts throughout the collection process ensuring prompt payment recovery for all outstanding balances.
• Perform customer account maintenance activities to include account reviews, reconciling aging levels, verifying account balances, applying payments, monitoring collection activities, and updating accounts in compliance with established corporate policies and procedures.
• Adhere to the State and Federal regulations pertaining to collection activities.
• Meet corporate standards for call quality assurance and structure.

Qualifications

• Outgoing, assertive, competitive, persuasive
• Enjoys dealing with the public
• Possesses or is capable of acquiring superb negotiation skills
• Is detail oriented and is able to accurately document information in our computer system while communicating with the consumer on the telephone.
• Is able to work a flexible schedule which may include weekends.
• Must have a high school diploma, some college preferred.

For Remote Positions: The minimum internet speed requirements for remote work are as follows:

• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.