Collections Representative

America's CAR-MART, Inc.; Norman (OK); On-site; USD 2,066,000 - 2,342,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Life Insurance Plan

401(K) with employer match

Stock Purchase Plan

Paid Time Off

Job summary

America's Car-Mart is seeking a motivated Field Collections Representative to help maintain the financial health of the company. The role involves visiting customers at their locations, negotiating payment plans, and documenting interactions while delivering strong customer service. The position offers a competitive hourly rate with monthly bonus potential.

Equal opportunity employer. Prior collections experience is preferred, and compliance with applicable laws is required.

Qualifications

• Experience in debt collection or related finance roles preferred.
• Ability to communicate clearly and professionally with customers.
• Demonstrated negotiation and problem-solving skills.

Responsibilities

• Conduct field visits to customers' locations for collections purposes.
• Negotiate payment arrangements and settlement options with customers.
• Utilize effective communication to build rapport and resolve issues.
• Document all interactions and update collection records accurately.
• Ensure compliance with legal and regulatory requirements.

Skills

Collections experience

Strong communication

Negotiation skills

Customer service orientation

Education

High school diploma or equivalent

Job description

Job Details

America's Car-Mart is seeking a motivated and results-driven Collections Representative to join our organization. If you have a background in collections, strong communication skills, and a commitment to achieving targets, we want you on our team. As a Field Collections Representative at America's Car-Mart, you will play a crucial role in ensuring the financial health of our business while providing excellent customer service to our valued customers. Join a company recognized by Forbes as one of America’s Best Mid-Size Employers!

Compensation

$15.25 per hour plus monthly bonus potential

Duties And Responsibilities

• Conduct field visits to customers' locations for collections purposes
• Negotiate payment arrangements and settlement options with customers
• Utilize effective communication skills to build rapport and address customer concerns
• Document all customer interactions and update collection records
• Ensure compliance with legal and regulatory requirements related to collections

Benefits

• Medical Plan
• Dental Plan
• Vision Plan
• Life Insurance Plan
• 401(K) with employer match
• Stock Purchase Plan
• Paid Time Off

America's Car-Mart is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.