Collections Representative

America's CAR-MART, Inc.; Rogers (AR); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Life Insurance Plan

401(K) with employer match

Stock Purchase Plan

Paid Time Off

Job summary

America's Car-Mart is seeking a Field Collections Representative to drive collections activity and safeguard the company’s financial health while delivering excellent customer service. The role involves field visits, negotiations, and strict adherence to applicable laws.

The position emphasizes results, customer interaction, and teamwork within a reputable retailer recognized for best mid-size employers. Opportunities include bonus eligibility and a direct impact on collections outcomes.

Qualifications

• Experience handling collections and payment negotiations.
• Strong communication and rapport-building abilities.
• Compliance with applicable laws and regulations.

Responsibilities

• Conduct field visits to customers' locations for collections purposes.
• Negotiate payment arrangements and settlement options with customers.
• Utilize effective communication skills to build rapport and address customer concerns.
• Document all customer interactions and update collection records.
• Ensure compliance with legal and regulatory requirements related to collections.

Skills

Collections experience

Communication skills

Negotiation

Customer service

Job description

Job Details

America's Car-Mart is seeking a motivated and results-driven Field Collections Representative to join our organization. If you have a background in collections, strong communication skills, and a commitment to achieving targets, we want you on our team. As a Field Collections Representative at America's Car-Mart, you will play a crucial role in ensuring the financial health of our business while providing excellent customer service to our valued customers. Join a company recognized by Forbes as one of America’s Best Mid-Size Employers!

Compensation

Hourly plus monthly bonus eligibility. Upon becoming a new Account Representative, you will have the chance to engage in a bonus plan with a potential monthly value of up to $425. Your eligibility to participate begins on the first day of the month following your start date, and the bonus will be disbursed in the subsequent month.

Duties And Responsibilities

• Conduct field visits to customers' locations for collections purposes
• Negotiate payment arrangements and settlement options with customers
• Utilize effective communication skills to build rapport and address customer concerns
• Document all customer interactions and update collection records
• Ensure compliance with legal and regulatory requirements related to collections

Benefits

• Medical Plan
• Dental Plan
• Vision Plan
• Life Insurance Plan
• 401(K) with employer match
• Stock Purchase Plan
• Paid Time Off

America's Car-Mart is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Employment is contingent upon your pre-employment background review, drug test, satisfactory MVR, and any state or local requirements for necessary licensure, as applicable.

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