Collections Representative

Regal Professional Services; Grapevine (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

A leading company in Grapevine is looking for a Collections Representative to join their customer service team. The role involves providing exceptional service, resolving customer issues, and maintaining the company's reputation in a dynamic call center environment. Candidates are expected to have interpersonal and customer service skills, with a high school diploma preferred. This entry-level position offers opportunities for growth and benefits including health insurance and paid time off.

Benefits

Health, dental, and vision insurance

Paid time off and holidays

Opportunity for growth within the company

On-site gym for employees

Food truck every Tuesday and Thursday

Qualifications

• 1-4 years of customer service or collections experience.
• Basic knowledge of collection techniques and Fair Debt Collection Practices Act procedures is preferred.

Responsibilities

• Provide exceptional service to customers and dealers in a fast-paced environment.
• Resolve customer issues and perform early-stage collections for both consumer and commercial accounts.
• Communicate effectively with internal teams.

Skills

Interpersonal skills

Customer service

Active listening

Analytical skills

Problem-solving skills

Communication skills

Typing

Education

High school diploma or equivalent

Some college preferred

Job description

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Job Title: Collections Representative (Recent college graduates can apply)

Location: Grapevine, TX

Schedule: 10:30am to 7:30pm, Mo-Fr

Overview:

We are seeking a reliable and motivated Corporate Collections Representative to join a the world-class customer service team at the company's U.S. headquarters in Grapevine.

As a Collections Representative you will be delivering an exceptional experience to customers that finance and lease company equipment. You will provide timely, accurate and responsive information and service to customers and dealers and help maintain the company's reputation as an industry leading costumer service provider.

Key Responsibilities:

• Provide exceptional service to customers and dealers in a fast-paced, omnichannel call center environment.
• Demonstrate a high degree of professionalism and respect to promote a positive brand image and customer loyalty.
• Receive and make outbound calls to resolve customer issues and perform early-stage collections for both consumer and commercial accounts.
• Establish relationships and communicate effectively with internal teams including Loan Administration, Titles, Loss Mitigation and the Loan Origination Center.
• Strive to continuously improve while achieving individual and departmental objectives.
• Contribute to a culture that is passionate about providing an exceptional customer experience.

Qualifications:

• High school diploma or equivalent is required; some college preferred.
• A positive attitude and a willingness to learn and grow.
• 1-4 years of customer service or collections experience; automated dialer experience is preferred.
• Interpersonal skills and the ability to interact with customers, dealers, peers and management.
• Strong customer service and active listening skills to uncover stated and unstated needs.
• Analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to type 40+ words per minute.
• Basic knowledge of collection technique and Fair Debt Collection Practices Act procedures is preferred.
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunity for growth within the company and across departments
• On-site gym for employees
• Food truck every Tuesday and Thursday

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Machinery Manufacturing and Motor Vehicle Manufacturing

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Inferred from the description for this job

Medical insurance

Vision insurance

Tuition assistance

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