Collections Representative - Remote (North Carolina Only)

Decore-ative Specialties; Monroe (NC); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in the Wholesale Building Materials industry is seeking a Collections Representative to join their team. This full-time, entry-level position focuses on maintaining customer accounts and fostering long-term relationships. Ideal candidates will communicate effectively with clients and assist in managing outstanding balances while adhering to the company's core values.

Qualifications

• Must reside in North Carolina.
• Experience in collections or accounts receivable preferred.

Responsibilities

• Communicate with customers via email, letter, fax, and telephone.
• Assist account holders in maintaining their accounts in good standing.
• Manage customer accounts with balances over $100,000.

Skills

Customer Communication

Account Management

Problem Solving

Job description

Collections Representative - Remote (North Carolina Only)

Join to apply for the Collections Representative - Remote (North Carolina Only) role at Decore-ative Specialties.

Assist customers in maintaining good credit standing with Decore-ative Specialties by collecting short-paid and outstanding balances on valuable customer accounts, while fostering long-term customer relationships.

The collection representative will embody all seven Decore Core Values:

• Accurate, complete, and on-time
• Honest, dependable, and do what is right
• Dedicated and hardworking
• Humble and respectful to all
• Own it and make it happen
• Thorough and pursue excellence
• Hungry to learn and grow

Responsibilities

• Communicate with customers via email, letter, fax, and telephone
• Assist account holders in maintaining their accounts in good standing
• Set up recurring payments and process one-time payments
• Establish payment commitments from account holders
• Research creditworthiness and investigate payment information to clear shortages
• Enter credit memos and communicate with delivery drivers
• Follow standard procedures to reduce aging balances
• Manage customer accounts with balances over $100,000 and handle specialized invoicing and payment procedures
• Document correspondence and escalate accounts to outside collections when necessary
• Add late fees or interest to delinquent accounts
• Complete account setup and maintenance tasks as needed

Note: Candidate must reside in North Carolina.

Minimum Requirements

Reside in North Carolina. Experience in collections or accounts receivable preferred but not specified.

Additional Information

Position is full-time, entry level, within the Accounting/Auditing and Finance sector, in the Wholesale Building Materials industry.