Bilingual Spanish/English Debt Collections Rep

Fresenius Medical Care; Plano (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

Fresenius Medical Care is seeking a Bilingual Spanish/English Debt Collections Representative to join their remote team. This role involves managing patient accounts in a high-volume call center, utilizing strong communication and customer service skills to resolve payments and meet collection goals. Candidates need a high school diploma and experience in collections is preferred. Enjoy a competitive salary with opportunities for bonuses and benefits within a stable industry.

Benefits

Competitive Salary based on experience

Monthly Commission Bonus Program

Excellent Benefits and Advancement Potential

Qualifications

• 1 - 2 years' related experience in collections preferred.
• Ability to multitask across technology channels.
• Must have compliance knowledge for HIPAA regulations.

Responsibilities

• Assist patients with resolving outstanding payments.
• Achieve monthly department collection goals.
• Provide excellent customer service during all interactions.

Skills

Bilingual Spanish & English

Excellent communication skills

Customer service skills

Detail-oriented

Analytical skills

Interpersonal skills

Education

High School Diploma

Tools

General computer skills

Job description

Bilingual Spanish/English Debt Collections Rep

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Bilingual Spanish/English Debt Collections Rep

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PURPOSE AND SCOPE:

The Bi-Lingual Spanish/English Patient Debt Collections Representative will perform collection follow up with patients on delinquent and/or non-delinquent accounts for medical providers in a high-volume call center environment. The collections specialist will utilize excellent communication and customer service skills to resolve patient accounts.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Assist patients in the resolution of outstanding payments from past due accounts.
• Identify problem accounts and escalate as appropriate.
• Update the patient record to identify actions taken on the account.
• Achieve monthly department collection goal.
• Maintain minimum production standards.
• Achieve quality assurance scores that meet department requirements.
• Work within company attendance guidelines.
• Provide excellent customer service during all interactions.
• Perform all responsibilities in compliance with company policies and procedures.
• Comply with all guidelines, policies, and procedures to assure sensitive or confidential information is protected in accordance with the HIPAA rules and regulations.
• Assist with various projects as assigned by direct supervisor.
• Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.
  
  
  

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION:

• High School Diploma required
  
  
  

EXPERIENCE AND REQUIRED SKILLS:

• 1 - 2 years' related experience.
• Bilingual Spanish & English
• Transferable skills/experience would be beneficial to the position but is not required.
• Ability to multitask within multiple channels of technology.
• General computer skills with working knowledge of word processing, spreadsheet, and email applications.
• Detail oriented with good analytical and organizational skills.
• Good interpersonal skills with the ability to work cohesively within a team environment.
• Excellent oral and written communication skills to effectively communicate with customers and all levels of management.
  
  
  

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.

If your location allows for pay/benefit transparency, please click the link below to request further information on this position. Pay Transparency Request Form

You will be able to work from your home location within the United States

Seeking Talented Debt Collections Professionals to join an $18 Billion Company and Industry Leader offering the following:

• Position is 100% Remote!!!
• Competitive Salary ($18.50/hr.-$24.50/hr. Depending on Call Center and/or Collections experience & Location.
• Pay differential offered for bilingual English/Spanish.
• Various Shifts Available - Mon-Fri / 10am-7pm CST.
• Monthly Commission Bonus Program.
• Excellent Benefits and Potential for Advancement with a large stable Industry Leader!
  
  
  

EOE, disability/veterans

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

• Industries

  Hospitals and Health Care

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