Collections Representative

MSR Technology Group; Fort Worth (TX); On-site; USD 10,000 - 60,000; Part time

Job summary

MSR Technology Group is seeking a Collections Representative for their Fort Worth office. The role involves customer interaction and account management, requiring excellent communication skills and a strong background in customer service. The ideal candidate will have experience in collections and familiarity with the automotive sector is an advantage.

Qualifications

• 1-2 years of experience in customer service and/or collections preferred.
• Familiarity with the automotive industry is a plus.

Responsibilities

• Conduct outbound and inbound calls to collect payments and provide customer service.
• Oversee assigned accounts and perform skip tracing as needed.
• Provide feedback for process improvements and ensure compliance with policies.

Skills

Customer Service

Negotiation

Problem Solving

Education

High school diploma or GED

Bachelor’s degree

Job description

1 week ago Be among the first 25 applicants

This range is provided by MSR Technology Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $21.00/hr

Direct message the job poster from MSR Technology Group

Sr Talent Acquisition Specialist @ MSR Technology Group dba Infomatics.

Position Responsibilities and Qualifications:

Customer Interaction:

• Conduct outbound and inbound calls with client customers to:
• a. Collect payments on active and closed accounts using phone pay, quick collect, and letters, ensuring excellent customer service. Outstanding balances may result from past due payments, lease-end charges (e.g., mileage, wear and tear, property tax), deficiency balances due to repossession, or amounts owed after a total loss.
• b. Negotiate payment solutions for customers in need of assistance and follow up on pending actions or expired payment arrangements.
• c. Handle incoming calls with professionalism, providing exceptional customer service to both internal and external stakeholders.

Account Management:

• Oversee a queue of assigned accounts to ensure timely follow-ups and resolutions.
• Perform skip tracing activities to locate customers and collateral when contact is difficult, and assign accounts for repossession as necessary.
• Collaborate with internal teams and external partners to address escalated customer issues or complaints efficiently.

Process Improvement:

• Provide feedback and recommendations for process enhancements or updates to training materials.

Compliance:

• Adhere to corporate standards and maintain compliance with all policies and requirements.

Qualifications:

• High school diploma or GED required; Bachelor’s degree preferred.
• 1-2 years of experience in a customer service and/or collections environment preferred.
• Familiarity with the automotive industry is a plus.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Administrative

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