Collections Representative

UBMD Physicians' Group; Buffalo (NY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid holidays

Job summary

UB Associates, Inc. is seeking a Collections Representative to assist patients with outstanding balances and to drive timely collections within the Billing Department.

The role emphasizes empathy, professionalism, and compliance while supporting patients through payment options and plans. Onsite, full-time position with competitive pay and an opportunity to grow within healthcare administration.

Qualifications

• High school diploma or equivalent (required).
• Associates degree preferred in healthcare administration or related field.
• 1+ years in medical collections, billing, or patient accounts preferred.

Responsibilities

• Contact patients with outstanding balances to arrange payments or payment plans.
• Review overdue accounts and follow company policy for collection efforts.
• Respond to patient inquiries about balances and options with professionalism.
• Document all collection activities accurately in the system.

Skills

Strong communication

Organizational skills

Customer service mindset

Education

Associate’s degree in healthcare administration

Job description

Collections Representative - UB Associates, Inc.

Full-Time | Onsite

Practice: UB Associates

Pay: $17.00/hour + 15% commission on all successfully collected past-due balances

Work Location: In person

Position Summary

UB Associates is seeking a motivated and service-oriented Collections Representative to join our Billing Department. This role plays an important part in supporting patients as they navigate outstanding account balances while ensuring timely and accurate collection of past-due payments. The Collections Representative will work closely with patients and internal teams to resolve billing concerns with professionalism, empathy, and a strong commitment to compliance and customer service. This position also offers valuable experience and growth opportunities within healthcare administration.

Key Responsibilities

Patient Account & Collections Support

• Contact patients regarding outstanding balances to arrange payments or establish payment plans
• Review overdue accounts and follow up according to company policy
• Respond to patient inquiries about balances and payment options with professionalism and empathy
• Document all collection activities accurately in the system

Billing Operations & Reporting

• Work no-show charge reports and $0 encounters to ensure all services are captured accurately
• Collaborate with billing, front office, and clinical teams to resolve patient concerns
• Monitor and respond to online reviews, maintaining a positive image for the practice

Documentation, Compliance & Confidentiality

• Maintain accurate records of all communications and account activity
• Handle patient information in full compliance with PHI and HIPAA regulations
• Follow all established policies, procedures, and confidentiality standards

Qualifications

• High school diploma or equivalent required
• Associate’s degree in healthcare administration or related field preferred
• 1+ years of experience in medical collections, billing, or patient account services preferred
• Strong communication and organizational skills
• Calm, professional approach to resolving challenges
• Customer service mindset with excellent attention to detail

Why You’ll Love Working Here

• Competitive hourly pay plus 15% commission — your success is rewarded
• Comprehensive benefits package including retirement and insurance options
• Supportive, team-oriented environment that values your contributions
• Opportunities to learn, grow, and advance within a respected healthcare organization

Benefits

• Health, dental, and vision insurance
• 401(k) retirement plan
• Life insurance
• Paid time off
• Paid holidays

UB Associates is an Equal Employment Opportunity (EEO) employer.