Collections Representative

Eastern Metal Supply, Inc.; Bristol (IN); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Affordable Health, Dental and Vision Insurance

401(k) Plan with company match

Educational Tuition Reimbursement

Job summary

A wholesale metals supplier in Bristol, IN is seeking a Collections Representative to support credit and collections processes. This role requires strong attention to detail and excellent communication skills, ensuring accurate data entry and customer service. The ideal candidate will have experience in administrative support and be capable of multitasking effectively. Competitive benefits include health insurance, a 401(k) plan, and career advancement opportunities.

Qualifications

• Prior experience in credit, collections, or administrative support preferred.
• Professional, dependable, and customer-service oriented.
• Strong communication and interpersonal skills – both verbal and written.

Responsibilities

• Review completed credit applications and enter information into Accuterm.
• Answer incoming calls courteously using a multi-line switchboard.
• Provide administrative support to Credit Representatives.

Skills

Strong communication skills

Attention to detail

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

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Position Overview

We are seeking a Collections Representative (Credit Clerk) to join our dynamic Credit Department. This role plays a vital part in supporting the credit and collections process, ensuring timely communication, accurate data entry, and exceptional customer service.

The ideal candidate is organized, detail-oriented, and enjoys working in a fast-paced environment with a focus on accuracy and efficiency.

Key Responsibilities

• Review completed credit applications for accuracy and enter information into Accuterm.
• Proofread letters and documents prior to submission for management approval.
• Answer and route incoming calls courteously and efficiently using a multi-line switchboard.
• Respond promptly to requests for credit information on existing or previous accounts.
• Provide administrative support to Credit Representatives, including preparing monthly reports on credit approvals, declines, and adjustments across multiple regions (FL, NC, TX, MO).
• Communicate with drivers, sales teams, and customers to update delivery and payment information.
• Process credit card payments and release credit orders in a timely manner.
• Collect, organize, and maintain tax‑exempt documentation for accurate billing.
• Assist with departmental clerical tasks such as scanning, faxing, and research.
• Participate in special projects and provide cross‑functional support as needed.

Qualifications

• High school diploma or equivalent required.
• Prior experience in credit, collections, or administrative support preferred.
• Strong communication and interpersonal skills – both verbal and written.
• Proficiency in Microsoft Word, Excel, and Windows‑based applications.
• Strong attention to detail with the ability to multitask effectively.
• Professional, dependable, and customer‑service oriented.

Why Join EMS?

• Affordable and high‑quality Health, Dental and Vision Insurance
• Tax‑advantaged Flexible Spending Accounts
• Company‑paid Life Insurance, LTD and AD&D
• Individual STD, Accident and Critical Illness policies
• 401(k) Plan with company match – participants must be at least 18 years of age
• Competitive Wages, 7 Paid Holidays, and 13 PTO Personal Time Off days
• Educational Tuition Reimbursement
• Free and confidential Employee Assistance Program and Work/Life Balance Services
• $1,000 Referral Bonus Program
• Career advancement opportunities – we promote from within

We are an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace where everyone is valued and has equal access to opportunities.

WE ARE A DRUG FREE WORKPLACE.

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Seniority level: Associate

Employment type: Full-time

Job function: Accounting/Auditing, Research, and General Business

Industry: Wholesale Metals and Minerals