Collections & Recoveries Specialist

Gurstel Law Firm P C; Golden Valley (MN); On-site; USD 45,000 - 80,000; Full time

Benefits offered by this job

PTO & Holidays

401k & Profit Sharing

Insurance: Medical/Dental/Vision

Student Debt Retirement Savings

Job summary

Gurstel Law Firm, P.C. in Golden Valley, Minnesota is seeking a Recoveries Account Representative to manage collections and settlement negotiations for accounts in pre-legal and judgment stages.

The role requires solid communication, time management, and organizational skills, with knowledge of FDCPA being a plus. The firm emphasizes integrity, results, and teamwork in a fast-paced environment.

Qualifications

• High School or GED.
• Prefer two (2) years of customer service or collections experience.
• Knowledge of FDCPA regulations a plus.
• Must adhere to the Firm’s core values: Do right, achieve results, maintain integrity.
• Ability to multitask and work in a fast-paced environment.
• High level of attention to detail.
• Excellent communication and organizational skills.
• Ability to prioritize deadlines and commitments.
• Self-Starter and forward thinker.
• Professional Demeanor.
• Knowledge of CLS collection software is a plus.

Responsibilities

• Professional communication skills with the ability to set up repayment plans and document all communication and transactions.
• Time Management: can manage one’s own time and prioritize high volume of tasks.
• Excellent verbal and written communications skills: Ability to write detailed letters, review reports, communicate effectively with both clients and consumer in professional and thorough matter.
• Clerical: Knowledge of administrative and clerical procedures and systems such as word processing.
• The ability to manage files and records, create and send appropriate correspondence in accordance with state and federal laws, and prepare collection letters for attorney review, and other office procedures and terminology.
• Customer Service: Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Judgment and Decision Making: Consider the relative costs and benefits of potential actions to choose the most appropriate one and make proper recommendations for client review.
• Complex Problem Solving: Identify complex problems and review related information to develop and evaluate options and implement solutions.
• Tools/Technology Required: MS Word, MS Excel, MS Outlook, Word Perfect, copier, fax, and scanner.
• All other duties as may be assigned.

Skills

Accountability

Communication

Customer Service

Decision Making

Time Management

Education

High School or GED

Tools

MS Word

MS Excel

MS Outlook

Word Perfect

Copier

Fax

Scanner

Job description

Gurstel Law Firm, P.C. in Golden Valley, Minnesota is seeking a Recoveries Account Representative to manage collections and settlement negotiations for accounts in pre-legal and judgment stages.

The role requires solid communication, time management, and organizational skills, with knowledge of FDCPA being a plus. The firm emphasizes integrity, results, and teamwork in a fast-paced environment.