Collections & Process Improvement Specialist

Chatham Financial; Kennett Square (Chester County); Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

Chatham Financial, a leading independent capital markets advisor, is seeking a Collections & Process Improvement Specialist in Kennett Square, PA. You will lead accounts receivable collection efforts, develop strategies for overdue balances, and collaborate with internal teams to resolve invoicing and payment issues.

You will monitor aging reports, post payments, and support month-end close while identifying technology enhancements to improve key metrics and overall cash flow.

Qualifications

• Knowledge of accounting principles and accounts receivable processes.
• Experience with ERP systems and accounting software.
• Proficiency in Microsoft Excel and Microsoft Office Suite.
• Strong communication, negotiation, and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines.

Responsabilités

• Monitor customer accounts and develop collections strategies for overdue balances.
• Contact customers via phone, email, and written correspondence to collect outstanding payments.
• Assist with the posting of customer payments within the accounting system.
• Investigate and resolve payment discrepancies, short payments, and billing disputes.
• Reconcile customer accounts and maintain accurate account records.
• Review aging reports and prioritize collection activities.
• Prepare collection status reports and provide updates to management.
• Collaborate with internal departments to resolve invoicing and payment issues.
• Maintain documentation of collection activities and customer communications.
• Recommend accounts for escalation, payment plans, or write-offs.
• Support month-end closing activities related to accounts receivable.
• Identify and implement technology enhancements to help improve collections key metrics.
• Ensure compliance with company policies and applicable regulations.
• Assist with various aspects of order-to-cash improvement initiatives.

Connaissances

Accounts receivable

Excel proficiency

Communication skills

Attention to detail

Multi-tasking

Team collaboration

Outils

ERP systems

Accounting software

Description du poste

Job Description:

Overview:

We don't simply hire employees. We invest in them. When you work at Chatham, we empower you - offering professional development opportunities to help you grow in your career, no matter if you've been here for five months or 15 years. Chatham has worked hard to create a distinct work environment that values people, teamwork, integrity, and client service. You will have immediate opportunities to partner with talented subject matter experts, work on complex projects, and contribute to the value Chatham delivers every day.

Chatham's Internal Finance teamislooking to add an organized, inquisitive, andmotivatedCollections & Process Improvement Specialist to the team.The primary focus of this role will be leading the company'saccountsreceivable collection processes and potential related technology enhancements, as well as involvement in various improvement initiatives across the broader order-to-cash process.

In this role you will:

• Monitor customer accounts anddevelopcollectionsstrategies foroverdue balances.

• Contact customers via phone, email, and written correspondence to collect outstanding payments.

• Assistwith the posting ofcustomer payments within the accounting system.

• Investigate and resolve payment discrepancies, short payments, and billing disputes.

• Reconcile customer accounts andmaintainaccurateaccount records.

• Review aging reports and prioritize collection activities.

• Prepare collection status reports and provide updates to management.

• Collaborate with internal departments to resolveinvoicingand payment issues.

• Maintain documentation of collection activities and customer communications.

• Recommend accounts for escalation, payment plans,orwrite-offs.

• Support month-end closing activities related to accounts receivable.

• Identifyand implement technology enhancements to help improvecollectionskey metrics.

• Ensure compliance with company policies and applicable regulations.

• Assistwith various aspects of order-to-cash improvement initiatives.

Your Impact

One of Chatham's core purposes is to make a meaningful impact on our clients. In this role, you will support that purpose by providingaccurate,timely, and responsive service to both internal and external stakeholders. Your work will help resolve payment issues, improve collection results, and support the overall financial health of the firm.

The ideal candidate will be able to address questions as they arise, communicate clearly with individuals at all levels, and collaborate effectively across teams. We are looking for a flexible and dependable team player who is willing to take ownership of both routine responsibilities and more complex collection matters in support of the team's success.

At Chatham, you will have opportunities to grow both professionally and personally while working alongside knowledgeable and engaging colleagues who are genuinely invested in your success.

Qualifications

• Knowledge of accounting principles and accounts receivable processes.

• Experience with ERP systems and accounting software.

• Proficiencyin Microsoft Excel and Microsoft Office Suite.

• Strong communication, negotiation, and customer service skills.

• Excellent organizational skills and attention to detail.

• Ability to manage multiple priorities and meet deadlines.

Preferred Skills

• Knowledge of credit and collectionsbestpractices.

• Strong analytical and problem-solving abilities.

• Ability to work independently and as part of a team.

• Experience with cash application and payment posting.

Performance Metrics

• Days Sales Outstanding (DSO)

• Bad debtexpense as a percentage of sales

• Past Due A/R

• Cash collection targets

• Accuracy of payment application and account reconciliations

About Chatham Financial:

Chatham Financial is the leading independent capital markets advisor, delivering an integrated blend of expert advice and powerful technology to help you reduce risk and seize opportunity. With decades of capital markets strategy, execution, monitoring, and performance expertise, we serve as an unwavering advocate for your best interests and your innovation partner. Our technology platform unifies data across assets, debt, and derivatives, giving you unmatched agility, transparency, and insight.

It's clear ahead.

Our commitment is to carry that light forward in every partnership, every solution, and every market we serve.

We help guide the way-giving clients the insight and momentum to move forward with confidence, no matter what lies ahead.