Collections Manager

Chapman Automall; Scottsdale (AZ); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Career growth

Team-oriented workplace

Employee discounts

Volunteer opportunities

Closed Sundays

Job summary

Chapman Automotive Group in Scottsdale, AZ is seeking an experienced Collections Manager to lead the daily operations of the Collections Department. This leadership role focuses on improving performance, coaching team members, and ensuring compliant collection practices.

The ideal candidate has 5+ years supervisory experience in first-party automotive collections environment, strong leadership and communication skills, and the ability to build productive relationships with customers, vendors,

Qualifications

• 5+ years supervisory experience in a first-party automotive collections environment or comparable financial institution.
• Strong knowledge of collection procedures, credit principles, and applicable collection laws and regulations.
• Excellent leadership, coaching, and team development skills.
• Strong written and verbal communication skills.
• Ability to build productive relationships with customers, vendors, auditors, and internal stakeholders.
• Strong problem-solving, decision-making, and organizational abilities.

Responsibilities

• Oversee the day-to-day operations of the Collections Department to ensure efficiency and effectiveness.
• Develop, implement, and maintain collection policies and procedures while ensuring compliance with applicable regulations.
• Recruit, hire, train, schedule, coach, and evaluate department team members.
• Foster employee development and support career growth within the department and organization.
• Manage collateral tracking for all loans to ensure appropriate protection of secured assets.
• Work closely with repossession agents and auctions to ensure timely recovery and liquidation of collateral in accordance with state laws.
• Maintain accurate collection records and oversee the management of collection software and systems.
• Evaluate delinquent accounts individually and determine the most effective strategies to return loans to performing status.
• Promote a positive, collaborative team environment focused on achieving collection goals.
• Collaborate with third-party partners, auditors, examiners, and company leadership as needed.

Skills

Supervisory experience

Leadership

Communication

Relationship building

Problem solving

Job description

Job Title: Collections Manager
Company: Chapman Automotive Group
Address: 7100 E. McDowell Rd. Scottsdale, AZ 85257
Schedule: Monday-Friday, 8am-5pm
Pay: $50,000-$60,000

About the Company

Chapman Automotive Group is a family-owned dealership organization that has delivered exceptional service and a customer-first experience since 1966. As one of the leading automotive retailers in Arizona and Nevada, we take pride in our strong team culture and commitment to excellence.

About the Role

Chapman Automotive Group is seeking an experienced Collections Manager to lead the daily operations of our Collections Department. This leadership role is responsible for overseeing department performance, developing and coaching team members, maintaining compliant collection practices, and driving operational efficiency. The ideal candidate has a strong background in first-party automotive collections, excellent leadership skills, and a passion for building high-performing teams.

Responsibilities

• Oversee the day-to-day operations of the Collections Department to ensure efficiency and effectiveness.
• Develop, implement, and maintain collection policies and procedures while ensuring compliance with applicable regulations.
• Recruit, hire, train, schedule, coach, and evaluate department team members.
• Foster employee development and support career growth within the department and organization.
• Manage collateral tracking for all loans to ensure appropriate protection of secured assets.
• Work closely with repossession agents and auctions to ensure timely recovery and liquidation of collateral in accordance with state laws.
• Maintain accurate collection records and oversee the management of collection software and systems.
• Evaluate delinquent accounts individually and determine the most effective strategies to return loans to performing status.
• Promote a positive, collaborative team environment focused on achieving collection goals.
• Collaborate with third-party partners, auditors, examiners, and company leadership as needed.

Qualifications

• 5+ years supervisory experience in a first-party automotive collections environment or comparable financial institution.
• Strong knowledge of collection procedures, credit principles, and applicable collection laws and regulations.
• Excellent leadership, coaching, and team development skills.
• Strong written and verbal communication skills.
• Ability to build productive relationships with customers, vendors, auditors, and internal stakeholders.
• Strong problem-solving, decision-making, and organizational abilities.

Compensation & Perks

• Competitive Pay: $50,000-$60,000 annually
• Opportunities for career growth and advancement
• Supportive, team-oriented workplace
• Employee discounts and assistance programs
• Volunteer opportunities and employee engagement programs
• Closed on Sundays

Benefits

• Medical, dental, and vision insurance
• 401(k) with company contributions
• Life insurance
• Paid time off and holidays
• Access to onsite nurse practitioners and wellness support