Collections Manager

Community Investment Strategies, Inc; Lawrence Township (NJ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

Paid Time Off

Paid Sick Leave

12 Paid Holidays

Job summary

Community Investment Strategies, Inc. is hiring a rental collections specialist to manage rent collection, notices, and related legal steps. The role involves daily resident contact, reporting, and coordination with the AR team to resolve cash application issues.

The ideal candidate will handle court documentation, liaise with tenants and court staff, and ensure compliance with late-fee policies while supporting vulnerable residents through empathetic service and accurate record-keeping.

Responsibilities

• Maintain daily contact with residents and/or their representatives concerning rent collection.
• Develop and distribute collections status reports to management.
• Resolve cash application issues with the AR Specialist.
• Research and reconcile resident ledgers.
• Work with team to collect payments for disputed charges.
• Create and enforce debt counselling policy and procedures.
• Manage all notices and late fees per policy.
• Ensure customer service principles and needs of vulnerable residents are met.
• Understand rent collection scenarios and identify cases for debt counselling.
• Monitor payment commitments and take appropriate action.
• Update YARDI and manual documentation systems timely.
• Prepare court documents and negotiate with tenants before hearings.
• Understand court procedures and liaise with court officials and legal services.
• File and follow through on small claims proceedings.
• Coordinate lock-outs with Property Managers.
• Coordinate inventories and photos regarding items remaining in the property and damage.
• Transfer bad debt cases to collection agency per policy and procedure.
• Maintain awareness of regulatory changes in respect of rent collection and recovery.
• Provide written reports on collection, legal referral, including referrals to external agencies.

Job description

Responsibilities

• Maintain daily contact with residents and/or their representatives concerning any aspect of rent collection, including property visits, telephone inquiries, office interviews, coordination of payments, and offering advice on methods of payment
• Develop and distribute weekly, monthly, quarterly, and annual collections status reports to management
• Resolve cash application issues in conjunction with the AR Specialist
• Research and reconcile resident ledgers
• Work with other team members to resolve and collect payments for disputed charges
• Create, design, implement and enforce debt counselling policy and procedures to ensure sustainable tenancies
• Manage all notices and late fees in accordance with policy and procedures
• Ensure key principles of customer service are adhered to and needs of vulnerable residents are met
• Understand rent collection scenarios, consider financial circumstances, and identify suitable cases for referral to debt counselling services
• Actively monitor all payment commitments and take appropriate action
• Ensure all YARDI and manual documentation systems are accurately updated and maintained on a timely basis
• Prepare court documents and paperwork relevant to rent cases, including negotiation with tenants and other representatives before hearings
• Understand court procedures and liaise with court officials and legal services as required
• File and follow through on small claims proceedings
• Coordinate lock‑outs in conjunction with Property Managers
• Coordinate inventories and photographic evidence regarding items remaining in the property and damage to property
• Transfer bad debt cases to collection agency in accordance with policy and procedure
• Maintain continual awareness of changes in regulation and precedents in respect of rent collection and recovery
• Provide written reports in relation to collection, legal referral, including referrals to external agencies

Benefits

Medical, Dental, Life Insurance, PTO, Paid Sick Leave and 12 Paid Holidays. Eligible for benefits 30 days after employment.

Salary

Based on experience.