Collections Manager

Corcentric; Downers Grove (IL); On-site; USD 80,000 - 95,000; Full time

Job summary

Corcentric is looking for a Collections Manager to oversee collections for a high-volume portfolio. This role involves managing customer accounts, negotiating resolutions, and developing staff while maintaining positive customer relationships. Ideal candidates will have strong leadership and communication skills, along with relevant experience in a B2B environment.

Benefits

Generous annual paid time off program

Paid holidays and personal holidays

Annual paid day off to volunteer

Paid maternity, paternal, and adoptive leave

Company-paid life and disability insurance

401k program with company match

Comprehensive medical insurance plans available

Dental plan with orthodontia coverage

Vision plan including LASIK discount

No-cost Employee Assistance Program

Qualifications

• Relevant experience in credit & collections in a B2B environment.
• Strong mentoring, coaching and professional development skills.
• Ability to navigate a complex, matrixed organization.

Responsibilities

• Oversee collection portfolio and manage outstanding invoices.
• Training and educating staff on collection policies.
• Prepare reports for management and identify issues with billing.

Skills

Organizational skills

Team building

Leadership skills

Communication skills

Client service mindset

Mentoring skills

Coaching skills

Multi-tasking

Education

Associate’s or Bachelor’s degree in a relevant discipline

Tools

Microsoft Excel (VLOOKUP, Pivot Tables)

Dynamics 365

Job description

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Join to apply for the Collections Manager role at Corcentric

As a Collections Manager at Corcentric, you will join a fun, collaborative team within an ambitious, entrepreneurial global organization. You will be responsible for overseeing a collection portfolio and managing the collection of outstanding invoices while enforcing company and customer policies. This includes customer account reviews, credit and sales analysis, and cash-flow projections.

This key position reports to the Vice President of Financial Operations and Managed Services within our Credit, Collections, & Disputes team. We’re a dedicated, down-to-earth group in a growing organization offering plenty of opportunity. We look forward to adding you into the mix!

As a Collections Manager, You Will:

Maintain collections on portfolio of high-volume accounts

Provide training and education to staff related to collection policies and procedures

Identify issues with billing, pricing, EDI, etc. seek out and create solutions, escalate as needed

Develop and maintain a close working relationship with sales, customer support

Negotiate the resolution of collection matters with customers, escalating critical issues to the appropriate management at Corcentric

Ability to present and interact with C-Level within Corcentric and the customer organizations

Work with other departments to ensure that client/customer expectations are being met – identify process limitations and opportunities for improvement within the organization and the customer accounts

Identify issues contributing to changes in delinquency percentages, run rate, spend levels and operational measurements

Review and identify customers to be placed on hold or sent to outside collection agency

Support the Collections department through goal setting, positive feedback and on-going coaching to ensure activities are performed within department and Company policy

Foster a high-performing team through effective recruiting, performance evaluations, training and professional development initiatives.

Maintain and document communication with customers to include customer complaints regarding billing, policy and failure in servicing

Prepare reports for management, metrics, staff portfolios delivering concise and complete reporting

Operational process design and implementation through the AR, Disputes, Credit, Systems and Cash Application groups

Requirements

You’ll need to have:

Relevant experience in credit & collections in a commercial, business-to-business (B2B) environment

Strong organizational, team building and leadership skills, with the ability to navigate a complex, matrixed organization

Excellent communication skills, ability to describe challenges and processing solutions in a concise manner

A strong “client service” mindset and the ability to use collaborative and non-adversarial approaches in building relationships

Strong mentoring, coaching and professional development skills

Multi-tasking capabilities and tolerance for a fast-paced environment

The ability to stay organized, set priorities and meet deadlines

Proficiency with Microsoft Excel at an Intermediate level or above (VLOOKUP, Pivot Tables, etc.)

Excellent verbal and written communication skills

Ability to be professional, persuasive, and assertive while maintaining positive customer relationships

(We want to make sure you’re set up to succeed, and we view these as the critical skills you’ll need to achieve great things at Corcentric!)

It’s Great If You Also Have:

Associate’s or Bachelor’s degree in a relevant discipline

Experience with Dynamics 365 software

(Psst…Don’t worry if you don’t check all these boxes… we view this as helpful experience that can shorten ramp-up time!)

About Us

Corcentric is a global provider of business spend management and revenue management software and services for mid-market and Fortune 1000 businesses. Corcentric delivers software, advisory services, and payments focused on reducing costs, optimizing working capital, and unlocking revenue.

We achieve success by exemplifying our core values in the way we work, communicate, and collaborate:

Do the Right Thing

Embrace + Drive Change

Be Empowered

Be Relentlessly Focused on the Customer

Benefits

At Corcentric, we know that the hard work of our employees is what drives the success of our organization. We care about who you are and what you value, both inside and outside of work.

Within our organization, you will have the opportunity to work with smart, collaborative team members and approachable leaders. Our down-to-earth, solutions-oriented culture means you'll have the opportunity to get hands-on with interesting work projects and be able to draw a short line from your contributions to business impacts. We prioritize professional development and encourage cross-functional promotional opportunities to enable you to reach your career goals. We have been in business for over 28 years and are thrilled to be actively growing and scaling our teams accordingly - it's an exciting environment and a great time to join.

Your compensation package upon joining Corcentric will be based on a variety of factors, including but not limited to your relevant professional experience and qualifications: your certifications, training, and educational achievements; your geographic location, and Corcentric business and organizational requirements. It is expected that the base salary for this role will be between $80,000 - $95,000 annually, plus eligibility for our annual discretionary bonus program.

We Also Recognize The Importance Of Work-life Balance And Want To Support Your Efforts To Take Care Of Your Health And Well-being And The Health And Well-being Of Those Who Depend Upon You. In Support Of This, We Are Proud To Offer a Comprehensive Benefits Package To Our Full-time Team Members, Including:

Generous annual paid time off program that increases with tenure

Eight paid holidays plus three personal holidays to recognize or celebrate an occasion that is important to you

An annual paid day off to volunteer for causes that are near and dear to you

Paid maternity, paternal/secondary caregiver, and adoptive parent leave

Company-paid life and disability insurance

401k program with a company match

Medical insurance plan options ranging from a traditional PPO to High Deductible Health Plan options that feature a company HSA contribution

Dental plan – including orthodontia coverage

Vision plan – including discount for LASIK surgery

All medical, dental, and vision insurance plans are available from the first of the month following your start date – no extended waiting period to be eligible!

A no-cost Employee Assistance Program - 24/7 access to confidential counseling services and a wide range of additional support and professional services

EEO Statement

Our roles require routine use of standard office equipment, such as computers, keyboards, printers, phones, and filing cabinets. You may need to type, reach, and lift office materials of a reasonable weight. Travel may also be required based on job responsibilities and business needs.

Corcentric does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Work Environment & Physical Demands

This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the employee is regularly required to see, talk, and hear. Willing and able to travel as required by job responsibilities and business needs.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

• Industries

  Business Consulting and Services and Financial Services

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