Collections Leader, Hospitality Finance

Loews Hotels & Co; Franklin (TN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) with company match

Paid time off (vacation, sick days,hol

Tuition reimbursement

Team member hotel rates

Pet insurance

Training & development

Job summary

Loews Hotels & Co is seeking a Collections Manager to lead daily billing and collections for North America hotel properties. You will manage a team of Collections Coordinators, monitor KPIs, and work with clients and hotel teams to resolve disputes, ensuring cash flow aligns with contractual terms.

The role emphasizes internal controls, high service standards, and collaboration across hotel leadership. Experience in hospitality finance and team leadership is required.

Qualifications

• Minimum 2 years of billing and accounting/collections experience.
• 2-5 years customer-facing work experience in hospitality or finance environment.
• 1-2 years supervising a team, 5 years’ experience with collections.
• Ability to work cooperatively with others, maintain confidentiality, and communicate effectively both written and verbally.
• Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines.
• Ability to perform both standard and intermediate spreadsheet functions using Microsoft Office.
• General knowledge of mathematics and accounting principles.

Responsibilities

• Lead daily billing and collections operations, including advance deposits, final deposits, and post-event receivables in accordance with contractual payment terms.
• Oversee and support Collections Coordinators to ensure service levels, productivity standards, and collection goals are achieved.
• Manage aged accounts receivable reporting and drive timely collection of outstanding balances to support cash flow objectives.
• Partner with clients and hotel teams to investigate, resolve, and elevate billing disputes and delinquent accounts.
• Serve as the primary point of contact for complex collection issues, client escalations, and aged receivable reviews.
• Develop, recommend, and monitor payment plans for delinquent accounts in accordance with company policies.
• Coordinate collection agency referrals and maintain all required documentation and due diligence records.
• Monitor team workflows, key performance indicators, and collection metrics to ensure operational efficiency and financial targets are met.
• Facilitate regular meetings with hotel leadership to review receivable balances, collection strategies, and account status.
• Ensure compliance with internal controls, company policies, and accounting best practices while identifying and mitigating risks.
• Build strong relationships with hotel leaders and clients to deliver exceptional service and resolve concerns effectively.
• Drive continuous improvement initiatives, including process enhancements, technology adoption, and operational efficiencies.
• Hire, train, coach, and evaluate team members while supporting employee engagement, development, and performance.

Skills

Billing & collections

Customer-facing experience

Team leadership

Communication

Time management

Excel

Accounting fundamentals

Education

Business Administration/Accounting degree

Job description

Loews Hotels & Co is seeking a Collections Manager to lead daily billing and collections for North America hotel properties. You will manage a team of Collections Coordinators, monitor KPIs, and work with clients and hotel teams to resolve disputes, ensuring cash flow aligns with contractual terms.

The role emphasizes internal controls, high service standards, and collaboration across hotel leadership. Experience in hospitality finance and team leadership is required.