Collections & Customer Service Specialist II

Yamaha Motor US; Kennesaw (GA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k) and Profit Sharing

Fertility Benefits

Life and AD&D Insurance

Wellness Program

Short-Term Disability Coverage

Long-Term Disability

Job summary

Yamaha Motor Finance – US is seeking a Collections and Customer Service Specialist II to join our team in Kennesaw, GA. The role focuses on outbound collections, handling customer inquiries, and processing ACH transactions, with emphasis on accuracy and timely communication with the Credit Manager.

The candidate should have 2-3 years of collections experience, strong Excel/Word/PowerPoint skills, and excellent organizational abilities, with the capacity to work independently.

Qualifications

• 2-3 years previous collection experience preferred
• Working knowledge of Excel, Word and PowerPoint
• High level of organization skills
• Ability to work independently with minimal supervision

Responsibilities

• Perform outbound collection calls/emails focusing on accounts 90 days and under
• Enter notes about communications into the computer system
• Update Credit Manager on accounts of concern
• Contact Distributor/YGC rep regarding accounts of concern
• Handle inbound customer service calls and provide information about service
• Identify and correct cash applications with accounting staff
• Review suspense items for proper accounting application
• Generate monthly dunning and repossession letters as needed
• Process daily ACH payments and monthly ACH extracts
• Collect and monitor property tax payments
• Submit department invoices to the open invoice system for payment
• Perform other duties as required

Skills

Collections experience

Customer service

Excel

Word

PowerPoint

Organization

Independent work

Education

High school diploma

Job description

Collections & Customer Service Specialist II

#2097

Job Description

Yamaha Motor Finance – US has an excellent opportunity for aCollections and Customer Service Specialisttojoinour teaminKennesaw, GA. The Collection and Customer Service Specialist will performcollection activity including collection calling and incoming customer calls. Responsible for obtaining and updating insurance information and handling ACH transactions for the department.

What you'll be doing:

• Perform Out-bound Collection Calls/emails – Main focus on accounts 90 days and under.
• Enter notes about communications into the computer system.
• Update Credit Manager on any accounts of concern.
• Contact Distributor/YGC rep with regards to accounts of concern.
• Customer Service In-Bound Calls – Assist customers with questions and provides information about service.
• Identify and Correct Cash Applications – working with accounting staff to handle any misapplication of funds or missing checks.
• Reviewing of Suspense Items – Identify for proper application for accounting.
• Generate monthly dunning letters and repossession letters when required
• ACH – process daily manual ach payments and monthly ach extracts.
• Collect and monitor property tax payments.
• Submit departments invoices to open invoice system for payment.
• Performs other duties as required.

What you need to be successful :

• Requires high school diploma
• 2-3 years previous collection experience preferred
• Working knowledge of Excel, Word and PowerPoint
• High level of organization skills
• Must have ability to work independently with minimal supervision

Don't meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At Yamaha, we understand that talent comes in various forms, as such we are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!

What's in it for you:

• 401(k) and Profit Sharing
• Fertility Benefits
• Life and AD&D Insurance
• Wellness Program
• Short-Term Disability Coverage (for hourly roles)
• Long-Term Disability
• Ability to borrow Yamaha product

  Reports to: Department Manager

  Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.

EEO is the Law

Area of Interest

Customer Relations

Company/ Affiliate Company:

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