Collections & Customer Service Specialist II

Yamaha Motor Corporation, U.S.A.; Kennesaw (GA); Sur place; USD 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

401(k) and Profit Sharing

Fertility Benefits

37.5-hour workweek

Medical, Dental, Vision

Life and AD&D Insurance

Wellness Program

Short-Term Disability Coverage (for/h)

Long-Term Disability

Student Debt Repayment Benefits

Ability to borrow Yamaha product

Résumé du poste

Yamaha Motor Corporation, U.S.A. is seeking an on-site Credit/Collections Clerk in Georgia to perform outbound collection calls and process payments. You will also handle customer inquiries, update accounts, and assist with cash applications and invoicing tasks.

The role requires organizational skills, attention to detail, and the ability to work independently with minimal supervision in a fast-paced environment.

Qualifications

• Requires high school diploma.
• 2-3 years collection experience preferred.
• Working knowledge of Excel, Word and PowerPoint.
• Superior customer service/relations etiquette.
• Attention to details.
• High level of organization skills.
• Must have ability to work independently with minimal supervision.

Responsabilités

• Perform Out-bound Collection Calls/emails - Main focus on accounts 90 days and under.
• Enter notes about communications into the computer system.
• Update Credit Manager on any accounts of concern.
• Contact Distributor/YGC rep with regards to accounts of concern.
• Customer Service In-Bound Calls - Assist customers with questions and provides information about service.
• Identify and Correct Cash Applications - working with accounting staff to handle any misapplication of funds or missing checks.
• Reviewing of Suspense Items - Identify for proper application for accounting.
• Generate monthly dunning letters and repossession letters when required
• ACH - process daily manual ach payments and monthly ach extracts.
• Collect and monitor property tax payments.
• Submit departments invoices to open invoice system for payment.
• Performs other duties as required.

Formation

High school diploma

Outils

Excel

Word

PowerPoint

Description du poste

What you'll be doing:

• Perform Out-bound Collection Calls/emails - Main focus on accounts 90 days and under.
• Enter notes about communications into the computer system.
• Update Credit Manager on any accounts of concern.
• Contact Distributor/YGC rep with regards to accounts of concern.
• Customer Service In-Bound Calls - Assist customers with questions and provides information about service.
• Identify and Correct Cash Applications - working with accounting staff to handle any misapplication of funds or missing checks.
• Reviewing of Suspense Items - Identify for proper application for accounting.
• Generate monthly dunning letters and repossession letters when required
• ACH - process daily manual ach payments and monthly ach extracts.
• Collect and monitor property tax payments.
• Submit departments invoices to open invoice system for payment.
• Performs other duties as required.

What you need to be successful:

• Requires high school diploma
• 2-3 years previous collection experience preferred
• Working knowledge of Excel, Word and PowerPoint
• Superior customer service/relations etiquette
• Attention to details
• High level of organization skills
• Must have ability to work independently with minimal supervision

Don't meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At Yamaha, we understand that talent comes in various forms, as such we are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!

What's in it for you:

• 401(k) and Profit Sharing
• Fertility Benefits
• 37.5-hour workweek
• Medical, Dental, Vision
• Life and AD&D Insurance
• Wellness Program
• Short-Term Disability Coverage (for hourly roles)
• Long-Term DisabilityStudent Debt Repayment Benefits
• Ability to borrow Yamaha product
• Reports to: Department Manager
• Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.