Collections & Customer Service Specialist II

Yamaha Motor Finance Corporation; Kennesaw (GA); Hybride; USD 38 000 - 60 000; Plein temps

Avantages offerts par ce poste

401(k) and Profit Sharing

Fertility Benefits

Life and AD&D Insurance

Wellness Program

Short-Term Disability Coverage

Long-Term Disability

Ability to borrow Yamaha product

Résumé du poste

Yamaha Motor Finance – US in Kennesaw, GA is seeking a Collections & Customer Service Specialist II to perform outbound collection calls and handle customer inquiries. You will manage ACH transactions, update the Credit Manager, and collaborate with distributors.

The role emphasizes accuracy, organization, and independent work in a fast-paced environment. This position requires a high school diploma and 2–3 years of collection experience, with proficiency in Excel, Word, and PowerPoint.

Qualifications

• Requires high school diploma.
• 2-3 years previous collection experience preferred.
• Working knowledge of Excel, Word and PowerPoint.
• High level of organization skills.
• Must have ability to work independently with minimal supervision.

Responsabilités

• Perform outbound collection calls/emails focusing on accounts 90 days and under.
• Enter notes about communications into the computer system.
• Update Credit Manager on accounts of concern.
• Contact Distributor/YGC rep with regards to accounts of concern.
• Customer service inbound calls – assist customers with questions and information about service.
• Process ACH payments and extracts; review and apply payments as needed.
• Submit department invoices to open invoice system for payment.

Connaissances

Independent work

Organizational skills

Customer service

Formation

High school diploma

Outils

Excel

Word

PowerPoint

Description du poste

Collections & Customer Service Specialist II

#2097

Job Description

Yamaha Motor Finance – US has an excellent opportunity for aCollections and Customer Service Specialisttojoinour teaminKennesaw, GA. The Collection and Customer Service Specialist will performcollection activity including collection calling and incoming customer calls. Responsible for obtaining and updating insurance information and handling ACH transactions for the department.

What you'll be doing:

• Perform Out-bound Collection Calls/emails – Main focus on accounts 90 days and under.
• Enter notes about communications into the computer system.
• Update Credit Manager on any accounts of concern.
• Contact Distributor/YGC rep with regards to accounts of concern.
• Customer Service In-Bound Calls – Assist customers with questions and provides information about service.
• Identify and Correct Cash Applications – working with accounting staff to handle any misapplication of funds or missing checks.
• Reviewing of Suspense Items – Identify for proper application for accounting.
• Generate monthly dunning letters and repossession letters when required
• ACH – process daily manual ach payments and monthly ach extracts.
• Collect and monitor property tax payments.
• Submit departments invoices to open invoice system for payment.
• Performs other duties as required.

What you need to be successful :

• Requires high school diploma
• 2-3 years previous collection experience preferred
• Working knowledge of Excel, Word and PowerPoint
• High level of organization skills
• Must have ability to work independently with minimal supervision

Don't meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At Yamaha, we understand that talent comes in various forms, as such we are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!

What's in it for you:

• 401(k) and Profit Sharing
• Fertility Benefits
• Life and AD&D Insurance
• Wellness Program
• Short-Term Disability Coverage (for hourly roles)
• Long-Term Disability
• Ability to borrow Yamaha product

  Reports to: Department Manager

  Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.

EEO is the Law

Area of Interest

Customer Relations

Company/ Affiliate Company:

undefined