Collections Customer Service Representative

Revco Solutions; Vandalia (OH); On-site; USD 28,080 - 34,320; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Paid holidays

Paid training

401(k) with company match

Monthly performance bonus

Referral incentive program

Job summary

Revco Solutions Inc. is hiring a Full-Time Collection Specialist in Dayton, OH. The role involves handling inbound and outbound calls to discuss balances and work with customers toward payment or resolution.

A base pay of $15 per hour plus a monthly performance bonus is offered, with a potential hybrid schedule after 90 days. Requirements include a High School Diploma or equivalent, and 2 years of customer service experience; call center experience is preferred.

Qualifications

• High School Diploma or equivalent.
• Schedule: Monday–Friday 8am–7pm.
• 2 years of customer service experience required.
• Call center experience preferred.

Responsibilities

• Handle inbound and outbound calls with customers regarding their balance and payment/resolution.
• Keep accurate records of customer interactions and payments.

Skills

Active listening

Clear communication

Customer service

Phone etiquette

Negotiation skills

Problem solving

Education

High School Diploma or equivalent

Job description

*on-site*

Full-Time Collection Specialist

Potential hybrid schedule after 90 days of employment

We are currently seeking Full-Time Collection Specialist with a base pay of $15 per hour plus a monthly Performance Bonus!

Our Company: Revco Solutions Inc. is an Accounts Receivable Management Corporation located in Dayton, OH with a dynamic team environment in which you will enjoy comprehensive benefits and competitive pay.

Revco Offers:

• Medical, Dental, Vision, Life and Disability coverage
• 401(k) Savings Plan with company match
• Paid Time Off (PTO), Paid Holidays, and Paid Training
• Referral Incentive Program
• Monthly Performance Bonus

Position: We will provide you with the tools, knowledge, and training to become in your role. This position is responsible for handling inbound/outbound calls with consumers regarding their balance and working with them toward payment or resolution.

Requirements:

• High School Diploma or equivalent
• Schedule: Monday-Friday 8hr shift between the hours of 8am-7pm
• Ability to actively listen and speak clearly

Preferred:

• One (1) year Customer Service and/or Call Center experience
• Analytical, Problem-Solving, and Negotiating skills

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have a working mobile phone with sufficient storage capacity and the ability to download an application for secure system access?

Experience:

• Customer service: 2 years (Required)
• Computer skills: 2 years (Required)
• Phone etiquette: 2 years (Required)

Work Location: In person