Collections & Credit Specialist

Wikoff Color Corporation; Fort Mill (SC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Profit sharing

Health insurance

Dental insurance

Vision insurance

PTO and holidays

401(k)

Employee Stock Ownership

Career development

Safe work environment

Job summary

Wikoff Color Corporation is seeking a detail-oriented Credit and Collections Specialist in Fort Mill, SC. You will manage accounts receivable, contact customers for payments, and work with internal teams to resolve discrepancies.

The role requires strong communication, negotiation, and analytical skills, with FDCPA awareness and ERP experience. Ideal candidates hold an associate or bachelor’s degree in accounting/finance and a minimum of five years in collections and cash applications, with

Qualifications

• Associate or Bachelor’s degree in Accounting, Business or Finance.
• Minimum 5 years’ experience in accounts receivable, collections, and cash applications.
• Proficiency with ERP systems and MS Office; strong communication skills.

Responsibilities

• Monitor AR aging and prioritize overdue accounts.
• Contact customers to collect payments within terms and resolve disputes.
• Collaborate with sales and customer service to resolve billing issues.
• Supervise cash application processing and ensure accurate records.
• Prepare weekly/monthly collection progress reports.
• Maintain up-to-date customer account records and documentation.
• Identify trends and suggest process improvements; comply with FDCPA.

Skills

Strong communication

Negotiation

Problem solving

Attention to detail

FDCPA familiarity

Education

Associate or Bachelor in Accounting/Finance

Tools

ERP systems

Financial software

MS Office (Excel)

Job description

Role

At Wikoff Color Corporation, we’re proud to be employee-owned, which means every team member has a stake in our success. We believe in building a workplace where people feel valued, empowered, and invested in the future.

We are seeking a detail-oriented and results-driven Credit and Collections Specialist to join our team. This role is responsible for ensuring the timely collection of outstanding payments, and building positive relationships with our customers. The ideal candidate is an excellent communicator with strong negotiation skills who can maintain professionalism in challenging situations.

Duties & Responsibilities

• Collections management: Monitor and manage accounts receivable aging reports to identify and prioritize overdue accounts. Manage customer credit status in accordance with company policies and procedures.
• Customer communication: Contact customers directly to ensure customer payments are received within terms, identify billing issues, and assist in dispute resolutions.
• Dispute resolution: Collaborate with customers, internal teams, such as sales and customer service, to investigate and resolve billing discrepancies and account disputes.
• Manage Payment processing: Ensure payments, refunds, and adjustments are processed timely and accurately, and maintain accurate records of all communication and collection activities. Supervise cash application processing.
• Reporting: Prepare and present weekly or monthly reports to management on collection progress, outstanding balances, and account statuses.
• Customer account setup: Ensure customer account records are properly maintained and new accounts are set up with all required documentation and that the required approvals have been obtained.
• Process improvement: Identify trends and recommend process improvements to enhance efficiency and reduce delinquency rates.
• Compliance: Ensure all collection activities adhere to company policies and relevant financial regulations.
• Trade Credit Insurance: Manage third-party trade credit insurance programs

Education/Experience

• Associate’s or Bachelor’s degree in Accounting, Business, or Finance
• Minimum of 5 years of experience in managing customer accounts, collections, and cash applications.

• Proficiency in financial software, ERP systems, and Microsoft Office Suite (Excel, Outlook).
• Strong verbal and written communication skills.
• Excellent negotiation and problem-solving abilities.
• Highly organized with exceptional attention to detail.

Competencies

• Excellent verbal and written communication skills.
• Experience with B2B collections.
• Organizational and prioritization skills.
• Ability to maintain professionalism in stressful situations.
• Familiarity with collection techniques and relevant laws, such as the Fair Debt Collection Practices Act (FDCPA).

Working Conditions:

• Sitting for extended periods
• Extensive use of phone and computer
• Ability to lift up to 25 lbs

Supervisory Responsibilities:

• Directly supervise cash applications position

Health and Safety Responsibilities:

• Must work in accordance with Health and Safety regulations, Company Rules, Plant Rules, policies and procedures.
• Must use or wear equipment, protective devices, or certain clothing as required by the company.

Benefits:

• Competitive pay
• Profit sharing retirement benefits
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k)
• Employee Stock Ownership
• Career development and training opportunities
• Clean, safe, and team-oriented work environment

This position contributes to the overall health and success of our company. Additionally, this position promotes a safe work environment by complying with the defined safety rules and regulations at all times.