Collections Coordinator/Accounting Admin

Red Dot; Athens (TX); Presencial; USD 42.000 - 65.000; Tempo integral

Resumo da vaga

Red Dot is seeking a Collections Coordinator to manage AR portfolio risk and client relationships, supporting sales, project management, and customer service teams. You will work to reduce DSO, handle overdue accounts, and provide timely, accurate collections support.

The role emphasizes analytics, communication with clients, and collaboration across departments to improve cash flow and minimize bad debt. Strong attention to detail and professionalism are essential.

Qualificações

• Excellent verbal and written communication skills required.
• Proficient in Microsoft Office Suite or related software.
• Basic understanding of collection practices and laws.
• Excellent interpersonal and supervisory skills.
• Ability to act with discretion, tact, and professionalism in all situations.
• Ability to maintain records and produce reports.
• Extreme attention to detail.

Responsabilidades

• Assist in reducing the DSO and limit bad debt while building revenue.
• Maintain customer relations while improving company DSO.
• Work on-account balances for assigned portfolio.
• Research and implement effective collection techniques.
• Follow-up with clients on overdue accounts.
• Perform other assigned tasks to support AR.
• Reconcile client accounts and cash applications as necessary.
• Provide customer service regarding collection issues to ensure past due payments.
• Oversee day-to-day activities and support all Collections through emails and calls to drive DSO.
• Establish relationships with client Project Management to facilitate cash and collections.
• Manage requests and first-level escalations with accuracy and timeliness.
• Handle moderately difficult account assignments requiring judgment.
• Field general AR/PM questions and assist in resolution of payment issues.
• Coordinate with Project Management, Sales, Disputes, Legal to resolve past-due accounts.
• Perform Finance & Accounting ad-hoc projects as needed.

Conhecimentos

Verbal comm

Written comm

MS Office

Collection laws

Interpersonal skills

Discretion & professionalism

Recordkeeping & reporting

Attention to detail

Formação

High school diploma

Associate degree preferred

Ferramentas

Microsoft Office Suite

Descrição da vaga

Description

Position Vision

As a Collections Coordinator, you will be managing AR portfolio risk, managing accounts and related external and internal relationships and supporting internal business partners (sales, project management, customer service).

Duties

• Assist in reducing the DSO down and limit bad debt expense while focusing on building revenue.


• Maintain customer relations while improving company DSO.


• Work on-account balances for portfolio assigned.


• Research and implement effective collection techniques.


• Follow-up with clients on overdue accounts.


• Performs other assigned tasks and duties necessary to support AR.


• Reconciles client accounts and cash applications as necessary


• Provides customer service regarding collection issues as it pertains to anything that a customer requests or needs to ensure payment of past due balances.


• Oversee day-to-day activities and support all Collections efforts by managing open receivables on assigned accounts through emails and phone calls with customers to ultimately drive DSO


• Establish relationships with key client Project Management personnel and serve as the dedicated point of contact with the client to facilitate cash and collection processes


• Manage the allocation of requests, bring resolution to complex client issues, and manage first level escalations, while maintaining high standards for accuracy, timeliness, and professionalism


• Work on moderately difficult account assignments requiring judgment or making recommendations


• Field general AR/PM questions for clients and assist in research and resolution of any payment issues


• Establish and maintain effective and cooperative working relationships with other departments (Project Management, Sales, Disputes, Legal, etc.) to help drive collections and help resolve issues relating to past-due accounts


• Perform Finance & Accounting ad-hoc projects as needed

Requirements

Required Skills/Abilities

• Excellent verbal and written communication skills.


• Proficient in Microsoft Office Suite or related software.


• Basic understanding of collection practices and laws.


• Excellent interpersonal and supervisory skills.


• Ability to act with discretion, tact, and professionalism in all situations.


• Ability to maintain records and produce reports.


• Extreme attention to detail.

Education and Experience

• High school diploma or equivalent required; Associate's degree highly preferred.


• 2-3 years of related experience required.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.


• Must be able to lift up to 15 pounds at times.