Collections Coordinator/Accounting Admin

Red Dot Buildings (Metal Building Systems); Athens (TX); Presencial; USD 52.000 - 68.000; Tempo integral

Resumo da vaga

Red Dot Buildings (Metal Building Systems) is seeking a Collections Coordinator to manage AR portfolio risk, maintain client relationships, and support internal partners like sales and project management. You will focus on reducing DSO, limiting bad debt, and driving timely payments by communicating with customers via phone and email.

The role requires 2–3 years of related experience, strong communication skills, and meticulous record-keeping.

Qualificações

• High school diploma or equivalent; associate degree preferred.
• 2–3 years of related experience required.
• Experience in collections or AR is a plus.

Responsabilidades

• Assist in reducing DSO and limit bad debt expense while focusing on revenue growth.
• Maintain customer relations while improving company DSO.
• Work on-account balances for portfolio assigned.
• Research and implement effective collection techniques.
• Follow-up with clients on overdue accounts.
• Oversee day-to-day activities and support all Collections efforts by managing open receivables.

Conhecimentos

Communication skills

Microsoft Office

Attention to detail

Discretion and professionalism

Record keeping

Customer service

Formação

High school diploma or equivalent

Associate's degree preferred

Ferramentas

MS Excel

CRM software

Descrição da vaga

Description

Position Vision

As a Collections Coordinator, you will be managing AR portfolio risk, managing accounts and related external and internal relationships and supporting internal business partners (sales, project management, customer service).

Duties

• Assist in reducing the DSO down and limit bad debt expense while focusing on building revenue.
• Maintain customer relations while improving company DSO.
• Work on-account balances for portfolio assigned.
• Research and implement effective collection techniques.
• Follow-up with clients on overdue accounts.
• Performs other assigned tasks and duties necessary to support AR.
• Reconciles client accounts and cash applications as necessary
• Provides customer service regarding collection issues as it pertains to anything that a customer requests or needs to ensure payment of past due balances.
• Oversee day-to-day activities and support all Collections efforts by managing open receivables on assigned accounts through emails and phone calls with customers to ultimately drive DSO
• Establish relationships with key client Project Management personnel and serve as the dedicated point of contact with the client to facilitate cash and collection processes
• Manage the allocation of requests, bring resolution to complex client issues, and manage first level escalations, while maintaining high standards for accuracy, timeliness, and professionalism
• Work on moderately difficult account assignments requiring judgment or making recommendations
• Field general AR/PM questions for clients and assist in research and resolution of any payment issues
• Establish and maintain effective and cooperative working relationships with other departments (Project Management, Sales, Disputes, Legal, etc.) to help drive collections and help resolve issues relating to past-due accounts
• Perform Finance & Accounting ad-hoc projects as needed

Requirements

Required Skills/Abilities

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software.
• Basic understanding of collection practices and laws.
• Excellent interpersonal and supervisory skills.
• Ability to act with discretion, tact, and professionalism in all situations.
• Ability to maintain records and produce reports.
• Extreme attention to detail.

Education And Experience

• High school diploma or equivalent required; Associate's degree highly preferred.
• 2-3 years of related experience required.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.