Collections Coordinator

United Surgical Partners International, Inc; Richmond (VA); On-site; USD 37,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision, and Rx

Life and AD&D coverage

Disability protection - short/longterm

FSAs and HSAs

401(k) retirement plan

Paid holidays and vacation

Job summary

United Surgical Partners International, Inc. in Richmond, VA is seeking an experienced Medical Collector to join St. Mary’s Ambulatory Surgery Center. This on-site role focuses on resolving insurance claims and denials to improve reimbursement and patient service.

As part of the Revenue Cycle team, you will manage outstanding accounts, communicate with payers and patients, and ensure timely payments while upholding regulatory and billing standards.

Qualifications

• High school diploma or equivalent required.
• Associate degree preferred.
• Minimum of 3 years of recent medical collections experience.
• Proficiency with Electronic Health Record (EHR) and Practice Management systems.

Responsibilities

• Follow up on outstanding insurance claims and patient account balances.
• Investigate and resolve claim denials, underpayments, and billing discrepancies.
• Communicate effectively with insurance companies, patients, and third-party payers regarding account status.
• Submit and track insurance appeals to support claim resolution and reimbursement.
• Document collection activities, account updates, and payment arrangements accurately.
• Analyze complex accounts and identify appropriate resolution strategies.
• Collaborate with billing, coding, and revenue cycle teams to improve collection outcomes.
• Monitor aging reports and prioritize accounts requiring immediate attention.

Skills

Medical collections experience

Communication skills

Negotiation

Attention to detail

Multitasking

EHR/Practice management systems

Education

High school diploma or equivalent

Associate degree

Job description

Collector – St. Mary’s Ambulatory Surgery Center (Richmond, VA)

100% On Site Role

St.Mary’sAmbulatorySurgeryCenterisseekinganexperiencedMedicalCollector to join our growing team in Richmond, Virginia.Thisroleisidealforamotivatedprofessionalwhothrivesinafast-pacedhealthcareenvironmentandispassionateaboutresolvingcomplexbillingissues,improvingreimbursementoutcomes,andprovidingoutstandingservicetopatientsandpayers. As a key member of our Revenue Cycle team, you will be responsibleformanagingoutstandingaccounts,resolvingclaimdenials,navigatinginsuranceappeals,andensuringtimelypaymentofservicesrendered.Yourexpertisewilldirectlysupportthefinancialhealthandoperationalsuccessofourmultispecialtysurgerycenter.

Position Highlights

• Full-time,on-siteposition
• MondaythroughFridayschedule
• Collaborativeandsupportiveteamenvironment
• Opportunitytomakeadirectimpactonrevenuecycleperformance
• Competitivecompensationandcomprehensivebenefitspackage

Key Responsibilities

• Followuponoutstandinginsuranceclaimsandpatientaccountbalances
• Investigateandresolveclaimdenials,underpayments,andbillingdiscrepancies
• Communicateeffectivelywithinsurancecompanies,patients,andthird-partypayersregardingaccountstatus
• Submitandtrackinsuranceappealstosupportclaimresolutionandreimbursement
• Documentcollectionactivities,accountupdates,andpaymentarrangementsaccurately
• Analyzecomplexaccountsandidentifyappropriateresolutionstrategies
• Collaboratewithbilling,coding,andrevenuecycleteamstoimprovecollectionoutcomes
• Maintaincompliancewithpayerregulations,companypolicies,andhealthcarebillingstandards
• Monitoragingreportsandprioritizeaccountsrequiringimmediateattention

Qualifications

• Highschooldiplomaorequivalentrequired
• Associatedegreepreferred
• Minimumof 3 yearsofrecentmedicalcollectionsexperience
• Provenlongevityandstabilityinpreviousemployment
• Strongunderstandingofmedicalbilling,collections,andrevenuecycleprocesses
• Experiencenavigatingcommercialinsurance,Medicare,andMedicaidpayerguidelines
• Knowledgeofinsuranceappeals,claimdenialmanagement,andreimbursementprocedures
• ProficiencywithElectronicHealthRecord(EHR)andPracticeManagementsystems
• Excellentcommunication,negotiation,andcustomerserviceskills
• Stronganalyticalandproblem-solvingabilitieswithattentiontodetail
• Abilitytomanagemultipleprioritieswhilemaintainingaccuracyandprofessionalism

Ideal Candidate

The successful candidate is persistent, resourceful, and proactive when resolving accounts. They possess a strong understanding of medical terminology,payerrequirements,andcollectionstrategies,andcanconfidentlynavigatecomplexclaimsfromdenialthroughresolution.Theyarecomfortableadvocatingwithinsurancerepresentativeswhilemaintainingaprofessionalandpatient-focusedapproach.

What We Offer

As an organization, one way we care for our communities and each other is by providing a comprehensive benefits package that includes:

• Medical, dental, vision, and prescription coverage
• Life and AD&D coverage
• Availability of short- and long-term disability
• Flexible financial benefits including FSAs and HSAs
• 401(k) and access to retirement planning
• Paid holidays and vacation

Who We Are

At USPI, we create relationships that create better care. We partner with physicians and healthcare systems to provide first-class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner. USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.

Pay Range

$17.78/hour - $25.78/hour

(Wages are determined based upon a number of factors including, but not limited to, an individual's qualifications and experience.)

#USP-123