Collections Coordinator

Municipalpartner; Mooresville (IN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Flexible daytime schedule

Collaborative team culture

Training opportunities

Job summary

A revenue recovery company in Mooresville, IN, is seeking a Collections Coordinator to manage unpaid receivables. The role requires a strong background in customer service and collections, with a focus on compliance and effective communication. Candidates should possess at least 4 years of customer service experience, with preference given to those with a background in collections. This full-time position offers a flexible schedule and a supportive work culture.

Qualifications

• Minimum of 4 years’ experience in customer service.
• Experience in a third-party collections environment preferred.
• Strong written and verbal communication skills required.

Responsibilities

• Initiate and receive collections calls adhering to regulations.
• Communicate effectively with account holders to resolve balances.
• Maintain comprehensive records of all account activities.

Skills

Customer service

Communication skills

Multilingual (English/Spanish)

Organizational abilities

Proficiency in Microsoft Office

Experience in collections

Education

High School Diploma

Bachelor’s Degree in a related field

Job description

Department : Collections

Location : Mooresville, IN

Reports To : Collections Manager

Work Schedule : Monday – Friday | 9:00 AM – 5:00 PM

Classification : Non-Exempt | Full-Time | Part-Time

Position Summary

The Collections Coordinator plays a crucial role in recovering unpaid receivables on behalf of CredStar Revenue Solutions. This position is responsible for performing collections activities in accordance with federal, state, and local laws while upholding a high standard of customer service. The incumbent is expected to handle a high volume of calls and documentation while demonstrating professionalism, empathy, and attention to detail.

Hourly rate + commission (when collection goals met)

Essential Duties and Responsibilities

The following duties are considered essential to the role. Management reserves the right to modify, add, or remove duties as necessary:

• Initiate and receive collection-related telephone calls while adhering to the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA).
• Communicate with account holders in a courteous, firm, and compliant manner to resolve outstanding balances.
• Verbally deliver the Mini-Miranda warning during every debtor interaction: “This is an attempt to collect a debt and any information obtained will be used for that purpose.”
• Send collection notices and other written communications using only company-approved templates and language.
• Respond to debtor and attorney inquiries via phone, email, and website within 24 business hours.
• Compile and prepare documentation necessary to transition eligible accounts to legal review.
• Interface with legal representatives to ensure accurate and timely updates are reflected in the collections database.
• Monitor the legal queue for account status changes, such as judgments or payments received.
• Use skip tracing tools to identify and verify debtor assets when necessary.
• Maintain comprehensive and accurate records of all communications, actions, and outcomes associated with account activity.

Education & Qualifications

Minimum Education Requirements:

• High School Diploma or equivalent required
• Bachelor’s Degree in a related field preferred

Experience & Skill Requirements

• Minimum of 4 years’ experience in customer service
• Minimum of 2 years’ experience in a third-party collections environment preferred
• Experience working in a legal or law office setting is advantageous
• Strong written and verbal communication skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Bilingual (English/Spanish) candidates strongly preferred
• Strong organizational and multitasking abilities
• Ability to work both independently and within a collaborative team environment
• Comfortable working in a fast-paced, high-volume call environment

Working Conditions

• Standard office environment
• Frequent use of telephone, computer, and other office equipment
• Must be able to sit for extended periods of time

Employee Benefits and Work Culture

CredStar Revenue Solutions fosters a team-focused, inclusive, and compliance-driven work environment. We offer:

• Flexible daytime schedule to support work-life balance
• A supportive and collaborative team culture
• Professional growth through ongoing legal and compliance trainingThe opportunity to contribute meaningfully to municipal and public sector revenue recovery

Equal Employment Opportunity Statement

CredStar Revenue Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business needs.