Collections Coordinator

Hill Ward Henderson; Henderson, Northern (NV, KY); Hybrid; USD 44,000 - 66,000; Full time

Job summary

Hill Ward Henderson is seeking a Collections Coordinator to manage day-to-day accounts receivable and collection activities. You will work closely with attorneys, billing coordinators, and clients to monitor balances, resolve payment issues, and secure timely payments while maintaining positive client relationships.

You will review aging reports, contact clients to discuss open balances, and prepare AR summaries for leadership.

Qualifications

• 2+ years of collections, accounts receivable, billing or accounting experience.
• High school diploma or equivalent.
• Proficiency in Microsoft Office especially Excel & Outlook.
• Strong written/verbal communication skills and a confident, professional telephone manner.
• Ability to handle difficult or sensitive conversations professionally.
• High attention to detail, organization, follow-up skills and discretion with confidential data.

Responsibilities

• Collections & AR Monitoring: Review daily aging reports, track past-due accounts, and establish consistent follow-up schedules.
• Client & Attorney Outreach: Contact clients via phone and email to discuss open balances, resolve billing issues, and secure payment commitments.
• Analysis & Reporting: Prepare AR summaries, aging reports, and collection tracking logs for firm leadership and billing attorneys.
• Issue Resolution: Identify and resolve billing discrepancies, unbilled WIP, or documentation issues delaying payment.
• Team Support: Cross-train on billing and accounting functions to provide backup coverage as needed.

Skills

Communication skills

Attention to detail

Organization

Discretion with confidential data

Professional telephone manner

Education

High school diploma

Associate degree or higher in Accounting/Finance/Business

Tools

Microsoft Excel

Microsoft Outlook

Legal billing software

Job description

We are seeking a Collections Coordinator to manage the day-to-day accounts receivable and collection activities for our firm. Working closely with attorneys, billing coordinators, and clients, you will monitor outstanding balances, resolve payment issues, and secure timely payments while maintaining positive client relationships.

Key Responsibilities

• Collections & AR Monitoring: Review daily aging reports, track past-due accounts, and establish consistent follow-up schedules.
• Client & Attorney Outreach: Contact clients via phone and email to discuss open balances, resolve billing issues, and secure payment commitments.
• Analysis & Reporting: Prepare AR summaries, aging reports, and collection tracking logs for firm leadership and billing attorneys.
• Issue Resolution: Identify and resolve billing discrepancies, unbilled WIP, or documentation issues delaying payment.
• Team Support: Cross-train on billing and accounting functions to provide backup coverage as needed.

Qualifications

Required

• 2+ years of collections, accounts receivable, billing or accounting experience.
• High school diploma or equivalent.
• Proficiency in Microsoft Office especially (Excel & Outlook).
• Strong written/verbal communication skills and a confident, professional telephone manner.
• Ability to handle difficult or sensitive conversations professionally.
• High attention to detail, organization, follow-up skills and discretion with confidential data.

Preferred

• Prior experience in a law firm or professional services environment.
• Familiarity with legal billing software and client trust/operating account procedures.
• Experience working with attorneys and high-value client accounts.
• Knowledge of legal billing practices and client trust/operating account procedures.
• Associate degree or higher in Accounting, Finance, Business or related field.