Collections Coordinator

Chamberlain Hrdlicka; Houston (TX); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

HSA contributions

401(k) profit sharing

Parking or transportation allowance

Paid time off and holidays

Wellness program

Professional development training

Job summary

Chamberlain Hrdlicka is seeking a Collections Coordinator in Houston to manage aged receivables, drive timely collections, and support attorneys and management with status updates and follow‑ups.

The role requires skilled communication with attorneys, strong organizational abilities, and experience in accounting and collections within a professional services setting. The position is hybrid, with most work in the office and some remote day.

Qualifications

• High school diploma required.
• Five years of accounting or bookkeeping experience required.
• Prior collections experience, ideally in a law firm or professional services.
• Strong organizational skills and attention to detail.
• Excellent communication skills with attorneys and leadership.
• Proficiency with MS Office and accounting software.

Responsibilities

• Collaborate with attorneys to review aging reports and develop outreach strategies.
• Proactively communicate risks and collection issues to attorneys and management.
• Provide clear account summaries for meetings or client discussions.
• Coordinate with assistants to research discrepancies and disputed charges.
• Monitor AR aging and identify accounts needing follow‑up.
• Contact clients about past‑due balances with a courteous approach.
• Document all outreach and payment activity in the system.
• Arrange payment plans and escalate delinquent accounts as needed.
• Liaise with cash applications to ensure correct payment postings.

Skills

Communication

Organization

Attention to detail

Confidential records

MS Office

Accounting software

Legal billing systems

Client interaction

Education

High school diploma

Accounting degree

Business degree preferred

Tools

Microsoft Office Suite

Accounting software

Legal billing systems

Job description

The Collections Coordinator supports the firm’s financial operations by managing aged client receivables, driving timely collections activity, and partnering closely with attorneys and management to address outstanding balances. The role requires a confident communicator who can engage attorneys professionally, provide clear financial updates, and support strategic follow‑up with clients. This position will report to the Accounting Manager and will be based in Houston, Texas. This position is non-exempt and requires four days in the office with one remote day.

Duties and Responsibilities

• Work closely with attorneys to review aging reports, resolve billing questions, and develop outreach strategies.
• Proactively communicate risks, client concerns, and collection issues to attorneys and management.
• Provide clear, concise account summaries for attorney meetings or client discussions.
• Serve as a reliable point of contact for attorneys needing assistance with client account status or collection logistics.
• Monitor daily/weekly AR aging reports and identify accounts requiring follow‑up.
• Contact clients regarding past‑due balances through phone, email, and written correspondence while maintaining a courteous and solutions‑focused approach.
• Document all outreach, commitments, and payment activity in the accounting system.
• Coordinate payment arrangements when appropriate and escalates delinquent accounts per firm policy.
• Collaborate with Legal Assistants, and AR Clerk to research discrepancies, missing payments, and disputed charges to ensure accurate account status.
• Collaborate with billing staff to resend invoices, correct errors, apply adjustments, or resolve narrative‑related questions.
• Liaise with the cash applications team to ensure payments are posted correctly.

Reporting & Administrative Support

• Maintain detailed notes, status codes, and follow‑up schedules.
• Prepare weekly or monthly collection activity reports for management and practice leaders.
• Assist with month‑end AR close tasks, reconciliations, and variance reviews.
• Support special projects related to collections, cash flow, or financial process improvement
• Performs other related duties as assigned.

Knowledge/Skills & Abilities

• High school diploma required; Business or Accounting degree preferred
• Minimum of five (5) years of experience in accounting or bookkeeping required
• Prior collections experience, ideally within a law firm or professional services environment
• Excellent organizational skills and attention to detail
• Strong communication skills with the confidence to interact directly with attorneys and firm leadership.
• Ability to anticipate work needs and interact professionally with customers
• Ability to maintain confidential and meticulous records
• Proficiency with legal billing systems
• Proficient with Microsoft Office Suite or related software
• Proficient with or the ability to quickly learn accounting software
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 15 pounds at times

Benefits and Perks

• Competitive benefits package that includes medical, dental, vision, life insurance, short & long term disability, and other ancillary benefits
• Generous Firm contribution to employee HSA Accounts each year, as well as, matching and profit sharing in our Firm’s 401(k)profit sharing program
• Central downtown location and choice of firm-paid garage parking or firm-paid monthly transportation allowance
• Digital family planning platform providing support through various life journeys and Backup Care Benefit
• Generous paid time off and 11 paid holidays
• Wellness Program that includes reimbursement for qualifying fitness and wellness expenses, GoPivot wellness platform, TelaDoc resources for physical and mental health appointment, and Employee Assistance Program (EAP)
• Quarterly training program for professional development
• Employee led Social Committee with regular social events and monthly community service opportunities
• Competitive salary that reflects your experience and skills

Chamberlain Hrdlicka provides equal opportunity for employment to all individuals, regardless of race, color, creed, gender, sexual orientation, gender identity, national origin, age, disability, marital or veteran status, or any other legally protected status