Collections Coordinator

Glsllc

Greenville (SC)

On-site

USD 36,000 - 42,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, vision coverage

401K with employer match

Paid Time Off (PTO)

Paid company holidays

Tuition Reimbursement

Parental Leave

Business casual environment

Care Deeply culture

Job summary

GLS in Greenville, SC is seeking an on-site Customer Accounts Representative to manage auto loan portfolios, contact customers about payment options, and preserve positive relationships while collecting past-due balances. This role requires a high school diploma, excellent interpersonal and written skills, strict confidentiality, and the ability to thrive in a fast-paced, goal‑oriented environment.

The position is full-time, 40 hours weekly, with fixed schedule and rotating after-hours shifts.

Qualifications

HS diploma or equivalent required.
Strong interpersonal and written communication skills.
Able to handle confidential information and build positive relationships.

Responsibilities

Manage a portfolio of auto loan accounts and reduce delinquency.
Contact customers to understand intent and ability to pay.
Maintain positive relationships while collecting past-due balances.
Negotiate solutions that work for customers and GLS (immediate payments and/or promises to pay with clear dates and amounts).
Follow state and company guidelines in a fast-paced environment.
Accurately document all contacts, outcomes, and follow-up in GLS systems.
Meet or exceed assigned goals and business plan objectives.
Maintain electronic records and support additional assignments or special projects as needed.

Skills

Interpersonal skills

Conflict management

Active listening

Verbal & written communication

Team player

Attention to detail

Organizational skills

MS Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Quick Facts

Compensation: $17.25/hr plus monthly performance bonuses
Onsite: Greenville, SC
Schedule: Fixed 40 hours/week - Regular, predictable attendance required
No Sundays
One night per week (12PM-8PM)
Every 4th rotating Friday (9AM-7PM)
Every 4th rotating Saturday (8AM-12PM) with 9 hour shifts during the week (8AM-6PM and 10AM-8PM) - one scheduled day off in the week

Why GLS?

GLS is dedicated to helping more individuals access affordable auto financing through advanced analytics and technology. For over 10 years, we have supported more than a million families, providing them with reliable transportation options in their daily lives.

Manage a portfolio of auto loan accounts and reduce delinquency.
Contact customers to understand intent and ability to pay.
Maintain positive relationships while collecting on past-due balances.
Negotiate solutions that work for customers and GLS (immediate payments and/or promises to pay with clear dates and amounts).
Follow state and company guidelines in a fast-paced environment.
Accurately document all contacts, outcomes, and follow-up in GLS systems.
Meet or exceed assigned goals and business plan objectives.
Maintain electronic records and support additional assignments or special projects as needed.

Qualifications

High school diploma or equivalent.
Excellent interpersonal skills: friendly, tactful, empathetic, and able to influence and manage conflict.
Strong judgment and discretion with highly sensitive and confidential information.
Ability to build cross-functional partnerships and maintain positive customer relationships.
Active listening skills; comfortable probing and asking targeted questions to gather information.
Strong verbal and written communication with internal and external customers.
Team player who can adapt in a fast-paced, changing environment.
Proficient computer skills with internet and standard business tools (Microsoft Office); quick to learn new systems.
Excellent organization and attention to detail; able to manage multiple priorities.
Commitment to GLS core values and key competencies.

Physical Requirements

This role is phone- and computer-based, requiring the employee to be seated for extended periods.
Frequent speaking and close visual work, including reading data, screens, and documents.

Benefits

Medical, dental, vision, telemedicine, supplemental insurance benefits.
401K with employer match and 100% immediate vesting.
Paid Time Off (PTO) and paid company holidays to help you balance work and personal life.
Paid Volunteer Time Off (VTO) annually.
Tuition Reimbursement.
Parental Leave.
Business casual work environment.
Join over 1,000 colleagues who "Care Deeply and Think Boldly" in a positive, adaptive culture that celebrates success and impact. GLS is proud to be recognized by Inc. 5000 as one of the nation’s fastest-growing private companies.