Collections Coordinator

Crane Company; Burbank (CA); On-site; USD 39,000 - 48,000; Full time

Job summary

Crane Company is seeking a Collections Coordinator to ensure customers pay within invoicing terms and to improve cash flow in a manufacturing environment in California. The role involves proactive issue research, collaboration with partners, and driving timely resolution of past-due accounts.

The position emphasizes accounts receivable processes, Excel proficiency, and strong attention to detail in a standard office setting.

Qualifications

• 2–5 years accounts receivable experience or equivalent education and experience.
• Knowledge of the purchase order to cash process.
• Proficient in Windows Office with an emphasis in Excel.
• High school diploma or equivalent.

Responsibilities

• Proactively research billing issues and resolve them with appropriate business partners.
• Recognize repeated billing issues and identify root causes.
• Follow all invoicing and collecting processes.
• Increase cash flow and reduce bad debt for assigned customer base.
• Contact customers on past due transactions and arrange payments to bring accounts current.
• Collect and resolve outstanding invoices to meet aging targets.
• Work with sales and customer service to resolve invoice-to-purchase-order discrepancies.
• Maintain relationships with management to resolve disputes while preserving customer relations.
• Make late-stage collection calls as needed.
• Perform other duties and special projects as assigned.

Skills

Accounts receivable

Excel

Windows Office

Education

High school diploma or equivalent

Tools

Oracle

Job description

Job Summary

The Collections Coordinator ensures that the assigned customer base is paying within invoice due dates.

Essential Functions

• Proactively research billing issues and work with appropriate business partners to resolve them
• Recognize repeated billing issues and take proactive steps to identify the root cause
• Follow all processes for invoicing and collecting invoiced amounts
• Increase cash flow and reduce bad debt for assigned customer base
• Contact customers on past due transactions, make arrangements for payments to bring account current and follow up to ensure obligations are satisfied
• Collect, manage and provide resolution of outstanding invoices from past due accounts to ensure the appropriate aging targets are met
• Work customer deductions to ensure units and claims are being processed timely according to Crane Aerospace & Electronics policies
• Research and analyze accounts prior to initiating contact; Reviews payment history and evaluate past collection efforts
• Release credit holds as applicable on sales orders in assigned customer base after reviewing customer worthiness and past payment history
• Work with sales and customer service to resolve invoice to purchase order discrepancies delaying payment and record a call note in Oracle
• Maintain effective working relationships with all levels of management to ensure customer disputes are resolved and handled appropriately while at the same time maintaining customer relations
• Make late stage collection calls and attempts to resolve prior to placement
• Perform other special projects and duties as assigned
• Any other task assigned by supervisor or management

Minimum Qualifications

• Experience : 2-5 years accounts receivable experience, or equivalent combination of education and experience
• Knowledge : Knowledge of the purchase order to cash process
• Skills/Abilities : Proficient in Windows Office with an emphasis in Excel
• Education/Certification : High school diploma or equivalent

Eligibility Requirement

This position requires access to controlled data or information and therefore only US persons will be considered. As a US Department of Defense contractor, we are bound by the International Traffic in Arms Regulations (ITAR).

Working Conditions

• Standard office environment
• Work requires substantial visual concentration on detail
• Working conditions are normal for a manufacturing environment
• Manufacturing operations may require the use of safety equipment to include but not limited to: eye safety glasses, gowning, masks, hearing protectors, heel/wrist straps and any other required PPE
• May be exposed to unusual environmental conditions such as loud noises, cold temperatures, confined spaces, dust or fumes
• Standing: 10% *percentage is approximate and may vary depending on work task
• Sitting: 90% *percentage is approximate and may vary depending on work task
• Lifting (in pounds): up to 10 pounds
• Pushing (in pounds): up to 10 pounds
• Mental/Visual: use of computer, calculator, filing cabinets
• Workspace: cubicle/desk

Salary Range: $28.24/hr. - $35.27/hr.

Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status.