Collections Coordinator

Vertosa; Berkeley (CA); On-site; USD 25,000 - 30,000; Part time

Job summary

Vertosa is seeking a detail-oriented Part-Time Collections Clerk (10 to 15 hours per week) to support our accounts receivable and customer-first approach in the cannabis beverage and infused-product market.

In this role you will perform proactive outreach, log payments and inquiries in Upflow and QuickBooks Online, and collaborate with Revenue and Finance to resolve disputes and monitor credit holds. Experience in A/R or customer support is preferred.

Qualifications

• 1–2+ years in A/R, collections, or customer support.
• Familiar with QuickBooks Online (QBO) and AR platforms such as Upflow.

Responsibilities

• Proactive outreach before due date and follow-ups after due date.
• Document call logs and payment commitments in Upflow and QBO.
• Collaborate with Revenue and Finance to resolve disputes and monitor credit holds.
• Apply remittances from US/Canada to open invoices across Vertosa's four entities.
• Reconcile remittances to open invoices.
• Provide empathetic customer communication.

Skills

Customer outreach

Communication skills

Empathetic approach

Attention to detail

Tools

QBO (QuickBooks Online)

Upflow

Job description

Vertosa is seeking a detail-oriented and customer-centric Part-Time Collections Clerk (10 to 15 hours/week, with potential for expansion). This role is vital to executing our customer-first Accounts Receivable (A/R) philosophy, ensuring proactive outreach, resolving payment blockers, and maintaining strong client partnerships in the cannabis beverage and infused-product market.

Role & Responsibilities

• Proactive Customer Outreach: Perform pre-due courtesy touchpoints (-2 days) and post-due follow-ups (+1 day, + 10 days, and + 15 days) via phone, text, and email.
• Account Maintenance & Logging: Document call logs, payment commitments, and billing inquiries in Upflow and QBO.
• Cross-Functional Collaboration: Work with Revenue and Finance Leadership to elevate complex disputes and align on credit hold statuses.
• Remittance Application: Apply remittances from US and Canadian bank accounts to open invoices across Vertosa's four legal entities
• Ad-hoc responsibilities as requested by management or leadership, or determined by business needs.
• Ability to reconcile remittances to open invoices
• Strong communication skills with an empathetic, professional approach to customer relations.
• 1-2+ years of experience in A/R, collections, or customer support, preferred.
• Familiarity with QuickBooks Online (QBO) and AR platforms (e.g., Upflow), preferred.

Why Vertosa?

Vertosa’s core values and company culture are as important as our products and services. Founded in 2018, we are a science-first cannabis company that creates the most effective and reliable active ingredients for infused products. Our patented and patent-pending emulsion systems are carefully designed for the specific needs of each customer, and we work closely with lab partners and brands of all sizes throughout the manufacturing process to achieve target potency and accelerate products to market.

Trust, Leadership, and Community guide our team in leveraging the power of natural ingredients and science to create better alternatives to recreational consumer products and medicine. Our knowledge, experience, best-in-class products, white-glove service, and relentless drive for excellence offer our customers the quality, consistency, and reliability they seek in a product. As an equal-opportunity employer, Vertosa celebrates diversity and is committed to creating an inclusive environment for all employees. We offer competitive compensation, comprehensive benefits, and opportunities for career growth in a dynamic, collaborative work environment.