Collections Client Success Analyst

GetixHealth; Manitowoc (WI); Remote; USD 43,000 - 53,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Paid time off

Flexible benefit options

Professional development opportunities

Job summary

GetixHealth/Americollect is seeking a remote Collections Client Success Analyst who will build trusted client relationships and drive operational success. The role supports onboarding, account performance monitoring, and project implementation while partnering with internal teams to meet client expectations with confidentiality and accountability.

The position emphasizes client service, data-driven insights, and cross-functional collaboration.

Qualifications

• Associate’s degree or Bachelor’s degree preferred.
• Minimum 2 years in client success, account management, healthcare revenue cycle, or related field.
• Experience with external clients and managing business relationships is preferred.
• Healthcare collections or revenue cycle experience strongly preferred.

Responsibilities

• Manage client relationships and serve as primary contact for assigned clients.
• Support onboarding, account performance monitoring, and project implementation.
• Analyze performance metrics and provide actionable insights to leadership.
• Support reporting activities to improve client experience and retention.
• Coordinate projects and cross-functional collaboration to meet timelines.

Skills

Client service

Analytical skills

Problem solving

Data interpretation

Communication

Time management

Cross-functional collaboration

Education

Associate or Bachelor’s degree preferred

Tools

Excel

CRM systems

PowerPoint

Job description

Are you a relationship builder who thrives on solving problems, analyzing trends, and creating an outstanding client experience? Do you enjoy working cross-functionally to support clients, improve processes, and drive results? Join Americollect as a Collections Client Success Analyst and become a trusted advisor for our collection's clients, helping ensure long-term satisfaction, operational excellence, and continued success.

Location: Remote

Department: Client Success Operations

Reports To: Client Relations Manager

Compensation: $48,000 a year + quarterly bonus (based on production & QA)

Shift Options: Monday - Friday, 8:00 AM - 5:00 PM

Position Summary

The Collections Client Success Analyst serves as a primary point of contact for assigned collections clients, supporting client onboarding, relationship management, account performance monitoring, project implementation, and operational success. This role partners closely with internal departments and external stakeholders to ensure client expectations are met while maintaining the highest standards of service, communication, confidentiality, and accountability.

Key Responsibilities

Client Relationship Management

• Serve as a primary contact for assigned collections clients and maintain strong, trusted relationships.
• Respond to client inquiries and operational requests while ensuring timely resolution and exceptional service.
• Conduct account reviews and maintain ongoing communication regarding account performance and service opportunities.
• Facilitate client meetings, monthly business reviews, and performance discussions.
• Coordinate annual Net Promoter Score (NPS) surveys and oversee follow-up action plans resulting from client feedback.
• Identify client concerns and escalations, partnering with internal teams to drive successful resolution.

Implementation & Operational Support

• Support the implementation and retention of client accounts by developing, optimizing, and streamlining operational processes.
• Ensure secure transfer and management of client files, data feeds, and sensitive information.
• Manage client access to external host systems after implementation is complete.
• Administer client access to the Client Connect web portal and provide user education and support.
• Review contract-related requests and coordinate required follow-up activities.

Analytics & Reporting

• Monitor client account performance and identify operational trends, opportunities, and risks.
• Analyze performance metrics and provide leadership with actionable insights and recommendations.
• Support reporting activities designed to improve client experience, operational performance, and account retention.
• Maintain accurate documentation and tracking of client interactions, projects, and deliverables.

Project Coordination

• Participate in implementation projects and special initiatives.
• Execute assigned project deliverables and collaborate with cross-functional teams to support project success.
• Assist leadership in meeting client expectations, timelines, and business objectives.

Additional Responsibilities

• Support contact center teams with non-routine client or patient inquiries.
• Maintain the highest level of integrity, professionalism, and confidentiality.
• Meet established performance goals and key performance indicators.
• Complete assigned training, compliance requirements, and professional development opportunities.
• Perform other duties as assigned.

Education & Experience

• Associate's degree or Bachelor's degree preferred.
• Minimum of 2 years of experience in client success, account management, healthcare revenue cycle, collections operations, customer service, or a related field.
• Experience working with external clients and managing business relationships preferred.
• Healthcare collections or revenue cycle management experience strongly preferred.
• Experience supporting implementations, projects, or process improvement initiatives preferred.
• Proficiency with Microsoft Office Suite, particularly Excel, Word, Outlook, and PowerPoint.
• Experience working with CRM, client management, or reporting systems is a plus.

Skills & Competencies

• Exceptional client service and relationship-building skills.
• Strong analytical and problem-solving abilities.
• Ability to interpret data, identify trends, and provide recommendations.
• Excellent verbal, written, and presentation skills.
• Strong organizational and time-management skills.
• Ability to prioritize multiple projects and deadlines effectively.
• High attention to detail and commitment to accuracy.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Collaborative mindset with the ability to work across departments and stakeholders.
• Strong critical thinking and decision-making capabilities.

Work Environment & Physical Requirements

• Office-based role requiring extended periods of sitting and regular use of computers, phones, and standard office equipment.
• Frequent communication with clients via phone, video conference, and email.
• Ability to remain stationary for extended periods while performing computer-based work.
• Occasional lifting up to 25 pounds may be required.
• Must be able to bend, reach, and stoop occasionally during normal office activities.

Why Join GetixHealth/Americollect?

Founded in 1992, GetixHealth/Americollect is a trusted leader in healthcare revenue cycle management, serving healthcare organizations across the United States and India. We are dedicated to helping our clients improve financial performance while enhancing the patient experience. With more than 1,800 employees worldwide, we foster a culture built on integrity, innovation, collaboration, and professional growth.

At GetixHealth/ Americollect, your contributions matter. You'll have the opportunity to work alongside talented professionals who are passionate about client success and committed to making a meaningful impact in healthcare.

Benefits & Incentives

• Comprehensive Health Benefits: Choose from a variety of medical, dental, and vision plans designed to support your overall well-being.
• Life & Disability Coverage: Company-paid Basic Life and AD&D insurance, Short-Term Disability, and Long-Term Disability coverage, with voluntary benefit options available.
• 401(k) Retirement Plan: Eligibility begins on the first day of the quarter following three months of continuous employment, including company matching contributions.
• Paid Time Off: Begin accruing PTO on your first day of employment.
• Flexible Benefit Options: Multiple benefit choices designed to meet individual and family needs.
• Professional Development Opportunities: Ongoing learning, training, and career advancement opportunities.

GetixHealth/Americollect is an Equal Opportunity and E-Verify Employer.

Note: This job description is not intended to be an exhaustive list of responsibilities or qualifications and may be subject to change based on business needs.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.