Customer Service Specialist (Healthcare)- Lakeland, FL

GetixHealth; Lakeland (FL); Remoto; USD 22.000 - 23.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Benefits

Life & Disability Coverage

401(k) Retirement Plan

Paid Time Off

Flexible Benefit Options

Descrizione del lavoro

GetixHealth is seeking a detail-oriented healthcare collections specialist for a Monday–Friday shift in Lakeland, FL. The role is onsite with a base rate of $16 per hour and a $1 per hour differential after 5pm, plus quarterly bonuses where eligible.

A typing test will be administered during interviews, with a 35 WPM minimum. Required experience in medical revenue cycle management, high school diploma or higher, and bilingual English/Spanish is preferred.

Competenze

• Minimum high school diploma; college degree preferred.
• Spanish fluency preferable.
• Two to five years industry experience in medical revenue cycle management is required.
• Medical experience, either practical or classroom knowledge needed.
• Proven understanding of the medical revenue cycle.
• Demonstrated excellent verbal, written and interpersonal communication skills.
• Proven PC proficiency in MS Office Suite Applications.

Mansioni

• Medical Collections
• Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts
• Gathering information, performing research and resolving customer inquiries
• Communicate appropriate options for resolution in a timely manner
• Inform customers/patients about services available, and assess their needs
• Schedule work to ensure accurate phone coverage, prioritize calls and elevate as required
• Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness

Conoscenze

Typing 35 WPM

Bilingual English/Spanish

Attention to detail

Communication skills

Team collaboration

Formazione

High school diploma or college degree

Strumenti

MS Office Suite

Descrizione del lavoro

We look for people who have an internal drive to do a good job whether someone is watching them or not. People who take initiative and know the quality of their work reflects themselves. People who succeed with us tend to be thoughtful, detail-oriented, communicative. They are proactive, professional, responsible, well-spoken and polite. They are accountable to themselves and others.

Shift

Monday-Friday 10am-7pm pm EST

Compensation

Onsite - $16/hr + all are quarterly bonus eligible

• Additional $1/hr Shift Differential after 5pm (if applicable) *
• Must be able to type a minimum of 35 words per minute (WPM) with no more than 3 errors. A typing assessment will be administered during the interview process.***

Position Responsibilities

• Medical Collections
• Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts
• Gathering information, performing research and resolving customer inquiries
• Communicate appropriate options for resolution in a timely manner
• Inform customers/patients about services available, and assess their needs
• Schedule work to ensure accurate phone coverage, prioritize calls and elevate as required
• Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness

Other Duties As Assigned

• Successful accomplishments and primary accountabilities of this position will depend upon establishing and maintaining effective working relationships with a variety of people both inside and outside of the functional area. Such people may include, but are not limited to: interdepartmental leadership, education and development, the patient, client hospital staff, government, insurance company representatives, vendors, compliance, finance, decision support and contact management as well as GetixHealth's officers, senior management and staff.

Requirements Education And Experience

• High school diploma or college degree from an accredited college or university
• Spanish fluency preferable
• Two to five years industry experience in medical revenue cycle management is required.
• Medical experience, either practical or classroom knowledge needed.
• Proven understanding of the medical revenue cycle.
• Demonstrated excellent verbal, written and interpersonal communication skills.
• Demonstrated knowledge of HIPAA rules and regulations.
• Attention to detail
• Good attendance record
• Proven ability to work collaboratively in a team environment
• Demonstrated ability to perform work in alignment with company mission and values
• Proven PC proficiency in MS Office Suite Applications

Work Environment / Physical Requirements

• Work environment is either remote or an office location.
• The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone
• Occasional lifting may be required up to 25 lbs.
• Must be able to sit for extended periods of time with frequent bending and stooping
• Must have current, valid driver license or reliable transportation to commute to/from work

Benefits And Incentives

• Comprehensive Health Benefits: Choose from a variety of medical, dental, and vision plans designed to support your overall well-being.
• Life & Disability Coverage: Receive company-paid Basic Life and AD&D insurance, short-term and long-term disability coverage, with the option to purchase additional voluntary Life and AD&D benefits.
• 401(k) Retirement Plan: Become eligible to participate in the company's 401(k) plan on the first day of the quarter following three months of continuous employment, with a company match to help you invest in your future.
• Paid Time Off: Begin accruing PTO on your first day of employment, promoting a healthy work-life balance from the start.
• Flexible Benefit Options: Tailor your benefits package with a variety of options to meet your individual and family needs.

GetixHealth is an equal employment opportunity employer.

Experience

• 1 year(s): Call center customer service, healthcare preferred
• 2 year(s): MSOffice Suite Applications
• 1 year(s): Bilingual / English / Spanish
• 1 year(s): Medical insurance, either practical or classroom knowledge
• 2 year(s): Healthcare Revenue cycle management

Education

• High School or better

Behaviors

• Team Player: Works well as a member of a group
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Self-Starter: Inspired to perform without outside help
• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.