Collections Clerk

SLIDELL ADMIN; McClane City (LA); On-site; USD 25,000 - 33,000; Full time

Job summary

Monarch Medical Management in Slidell, LA is seeking a full-time Collections Clerk to manage outstanding payments, handle client accounts, and support efficient billing processes. This on-site role requires strong organization and a customer-service mindset, with standard hours Monday to Friday, 8:00 AM to 5:00 PM.

You will contact clients, research records, file liens as needed, and collaborate with attorneys and internal teams to resolve balances while ensuring compliance with company policies

Qualifications

• High school diploma required; additional education in business, healthcare admin, or legal studies preferred.
• Familiarity with legal processes, court records, or lien filing preferred.
• Strong communication and customer service skills; highly organized with attention to detail.

Responsibilities

• Contact clients to obtain updates on current case status and payment expectations
• Research civil court records and pleadings to track the status of cases in litigation
• Maintain accurate and up-to-date account information, logs, and patient notes
• Respond to inbound calls regarding account balances, billing statements, and payment or reduction requests
• Follow up on accounts associated with attorney-dropped or inactive cases
• Prepare and file medical liens as appropriate to secure payment on accounts
• Collaborate with internal teams and external partners (attorneys, clients) to resolve outstanding balances
• Ensure compliance with company policies and applicable regulations

Skills

Strong communication

Detail oriented

Multitasking

Customer service

Education

High school diploma

Healthcare admin preference

Tools

Billing systems

Microsoft Office

Job description

Job Title: Collections Specialist

Location: Slidell, LA (On-site)

Hours: Monday - Friday, 8:00 AM - 5:00 PM

Monarch Medical Management is seeking a full-time Collections Clerk to join our team in Slidell. In this role, you will play a key part in managing outstanding payments, handling client accounts, and ensuring efficient billing processes. The ideal candidate will be organized, detail-oriented, and have a passion for delivering excellent customer service while maintaining professional relationships with clients and patients.

Responsibilities:

• Contact clients to obtain updates on current case status and payment expectations
• Research civil court records and pleadings to track the status of cases in litigation
• Maintain accurate and up-to-date account information, logs, and patient notes
• Respond to inbound calls regarding account balances, billing statements, and payment or reduction requests
• Follow up on accounts associated with attorney-dropped or inactive cases
• Prepare and file medical liens as appropriate to secure payment on accounts
• Collaborate with internal teams and external partners (attorneys, clients) to resolve outstanding balances
• Ensure compliance with company policies and applicable regulations

Qualifications

• High school diploma or equivalent required; additional education in business, healthcare administration, or legal studies preferred
• Familiarity with legal processes, court record research, or lien filing is preferred
• Strong communication and customer service skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple accounts and follow up in a timely manner
• Proficient in Microsoft Office and/or billing systems