Collections Associate II – Delinquency Solutions

Eastern Bank; Wakefield (MA); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Benefits package

Retirement plan

Job summary

Eastern Bank is seeking a Default Management Associate I to support past-due accounts and deliver effective resolutions in a compliance-driven environment. The role emphasizes customer service, accurate payment processing, and strong collaboration across teams.

Ideal candidates have a financial discipline background or 3–5+ years in related roles, with excellent communication and proficiency in Microsoft Office and banking software. Growth and retirement benefits are available.

Qualifications

• Bachelor's degree in a financial discipline preferred or 3–5+ years of related experience in customer service/financial industry.
• Proven customer service experience and knowledge of bank products and regulations.
• Strong written and verbal communication skills; proficient with Microsoft Office.
• Experience with bank applications and software (FIS Insight, Collections, Caller software, Optima, Sales Management).

Responsibilities

• Provide exceptional customer service and meet call requirements.
• Process payments accurately and review queues for complex cases.
• Support with training and guidance to junior staff; handle escalations as needed.
• Identify and research operational or system issues and participate in projects.

Skills

Customer service

Banking products

Communication

Microsoft Office

Bank software

Process ownership

Education

Bachelor's degree in a financial discipline

Tools

FIS Insight

Collections software

Caller software

Microsoft Office

Job description

Eastern Bank is seeking a Default Management Associate I to support past-due accounts and deliver effective resolutions in a compliance-driven environment. The role emphasizes customer service, accurate payment processing, and strong collaboration across teams.

Ideal candidates have a financial discipline background or 3–5+ years in related roles, with excellent communication and proficiency in Microsoft Office and banking software. Growth and retirement benefits are available.