Collections Assistant

Texas Instruments Incorporated; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Texas Instruments Incorporated is seeking a Collections Assistant to manage a global accounts receivable portfolio. You will own customer accounts, pursue collections, and reconcile AR data across multiple systems to ensure accuracy and timely payments.

You will engage cross-functionally with sales, operations, pricing, accounting, and finance, applying data-driven workflows and escalation SLAs to resolve payment issues while supporting month-end close and audits.

Qualifications

• Manage a portfolio of worldwide customer accounts with payment behavior
• Identify root causes of payment delays and drive resolution
• Verify, post, and reconcile AR data to keep records accurate
• Reconcile ledgers, monitor payments, and catch billing discrepancies

Responsibilities

• Own a portfolio of worldwide customer accounts
• Pursue collection and reconciliation of trade and non-trade receivables
• Verify, post, and reconcile accounts receivable data
• Reconcile ledgers and monitor incoming payments
• Evaluate credit worthiness and review credit line requests
• Communicate with customers globally to resolve issues quickly
• Support month-end close activities and audit requests
• Generate reports detailing portfolio performance

Skills

Accounts receivable

Data analysis

Cross-functional

Problem solving

Customer service

Tools

SAP

Job description

Business Summary

TI's Accounts Receivable team is the backbone of our capital management strategy. We're not just processing payments – we're building strong partnerships with our customers and protecting the company's financial health. Working at the intersection of sales, operations, and finance, we make it easier for customers to do business with us while ensuring TI gets paid on time. If you love problem-solving and working cross-functionally to keep things running smoothly, this could be your team.

Job Description

As a Collections Assistant, you'll be the go-to person managing our customer receivables. Here's what a typical day looks like:

• You’ll own a portfolio of worldwide customer accounts, getting to know their payment behavior and gaining business acumen along the way
• Pursue collection and reconciliation of trade and non-trade receivables, using data, defined workflows, and cross-functional coordination to identify root causes of payment delays and help drive resolution
• You’ll dive into the details: verifying, posting, and reconciling accounts receivable data to keep everything accurate.
• You’ll reconcile ledgers, monitor incoming payments, and catch billing discrepancies before they become bigger problems
• Perform in-depth reviews of credit line requests and evaluate credit worthiness
• When your accounts need attention, you’ll reach out to your customers across the world with clarity and professionalism, using escalation SLAs and data to resolve payment issues quickly
• Evaluate daily customer shipment blocks, verify discrepancies, resolve billing issues, and release holds or escalation as appropriate
• Provide exceptional customer service by responding promptly and professionally to customer inquiries and concerns
• Support customer record maintenance
• Prepare documentation and provide support for month-end close activities and audit‑related requests, including ICC or ICFR support as needed
• You’ll generate meaningful reports that tell the story of your portfolio,

Through it all, you'll be that reliable, responsive teammate that collaborates to develop and improve credit and collection processes.

What you will gain from this role:

• Real financial expertise: Develop a deep understanding of accounts receivable and credit risk management at a Fortune 250 company
• Customer relationship skills: Build direct relationships with customers and develop negotiation and conflict resolution abilities that will serve your career long-term
• Technical growth: Get hands‑on experience with industry‑leading ERP systems (like SAP) and analytics tools that are valuable across industries
• Cross‑functional exposure: Work with multiple teams and gain insights into how sales, operations, pricing, accounting, audit, and finance interconnect
• Compliance and audit knowledge: Understand audit processes and internal controls that are critical to corporate operations
• Real impact: Own your portfolio and directly influence TI's financial health and customer satisfaction