Collections & AR Specialist - Customer-Focused

Highground; Lenexa (KS); On-site; USD 46,000 - 54,000; Full time

Benefits offered by this job

Medical plans

FSA/HSA

Vision and Dental Insurance

401k with company matching

Company paid Life Insurance

Disability Insurance

Job summary

HighGround is seeking a Collections & Account Support Specialist to manage a portfolio of customer accounts across multiple restoration brands and ensure timely payment of invoices. The role is part of the Accounts Receivable COE, serving as the main contact for payment inquiries and routine collection activities.

You will maintain a disciplined collection cadence, build trust with customers, and collaborate with internal teams to resolve issues while preserving long-term relationships.

Qualifications

• Two or more years of experience in collections, accounts receivable, customer service, or a related field.
• Excellent customer service, communication, and interpersonal skills.
• Strong negotiation skills related to payment commitments, payment arrangements, and customer account resolution.
• Outstanding organizational and time management skills with the ability to manage multiple priorities and maintain consistent follow-up.
• Strong attention to detail and accurate documentation skills.
• Demonstrated ability to professionally resolve customer concerns while preserving positive business relationships.
• Ability to prioritize work independently while contributing to a collaborative, team-oriented environment.
• Proficiency with Microsoft Office, including Excel.
• Experience with accounting, CRM, or collections software preferred.
• Restoration industry experience is preferred but not required.

Responsibilities

• Manage an assigned portfolio of customer accounts across multiple brands, ensuring timely follow-up and payment of outstanding invoices.
• Serve as the primary point of contact for incoming Accounts Receivable phone calls and emails by answering customer questions, providing account information, resolving routine payment inquiries, and directing complex issues to the appropriate internal resources.
• Maintain an intentional daily collection cadence by consistently contacting customers through phone, email, and other communication methods while documenting all account activity.
• Deliver an exceptional customer experience by building trust, demonstrating empathy, and maintaining professional, respectful communication throughout the collection process.
• Investigate routine payment delays, identify barriers to payment, and collaborate with customers and internal teams to resolve issues affecting timely collections.
• Negotiate payment commitments, payment arrangements, and collection strategies that support both customer needs and organizational objectives.
• Accurately document customer communications, payment commitments, disputes, and collection activity within company systems.
• Escalate accounts requiring insurance negotiations, operational intervention, legal research, or advanced problem solving to an Accounts Receivable Specialist while maintaining ownership of collection follow-up.
• Monitor assigned accounts, prioritize daily workload, and consistently contribute to improving cash flow, reducing delinquent balances, and achieving departmental performance goals.
• Support standardized processes, continuous improvement initiatives, and best practices that contribute to the ongoing development of the Accounts Receivable Center of Excellence.

Skills

Customer service

Negotiation

Organization

Communication

Time management

Documentation

Excel

CRM software

Tools

CRM software

Excel

Job description

HighGround is seeking a Collections & Account Support Specialist to manage a portfolio of customer accounts across multiple restoration brands and ensure timely payment of invoices. The role is part of the Accounts Receivable COE, serving as the main contact for payment inquiries and routine collection activities.

You will maintain a disciplined collection cadence, build trust with customers, and collaborate with internal teams to resolve issues while preserving long-term relationships.