Collections Analyst: Root-Cause Recovery & Data Insight

Nestlé S.A.; Solon, Northern (OH, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Nestlé USA is seeking a qualified candidate for a Credit/Accounts Receivable role focused on unauthorized deduction research and recovery. The role requires collaboration with Credit Management, Customer Facing Supply Chain, and Sales to optimize repayments and mitigate losses.

Responsibilities include submitting repayment requests, performing root cause analysis, and exploring automated solutions like Power BI and AI bots to enhance processes. Travel up to 5–10% may be required.

Qualifications

• Bachelor’s degree in Business, Accounting or Finance preferred.
• Availability/ flexibility to work different shifts based on customer geography/time zone.
• Must be able to travel approximately 5-10% domestically, as needed

Responsibilities

• Submit repayment requests via customer portals and/or emails.
• Perform root cause analysis of unauthorized deductions and unearned cash discounts to maximize repayment/mitigation.
• Review internal processes to manage unauthorized deductions based on customer behavior and other internal and external information.
• Collaborate internally with Credit Management, Customer Facing Supply Chain, Business Service Centers, and Sales as needed to recover unauthorized deductions.
• Build and maintain rapport with our external customers while acting as a liaison to internal stakeholders.
• Prepare and assist in the preparation of required reports for management.
• Identify and pursue any potential automated solutions for current processes and ways of working.

Skills

Communication

Data analysis

Decision making

Problem solving

MS Office

Multitasking

Independent work

Team collaboration

Results oriented

Education

Bachelor’s degree

Tools

SAP Accounts Receivable

Power BI

Job description

Nestlé USA is seeking a qualified candidate for a Credit/Accounts Receivable role focused on unauthorized deduction research and recovery. The role requires collaboration with Credit Management, Customer Facing Supply Chain, and Sales to optimize repayments and mitigate losses.

Responsibilities include submitting repayment requests, performing root cause analysis, and exploring automated solutions like Power BI and AI bots to enhance processes. Travel up to 5–10% may be required.