Collections Analyst I

The Manitowoc Company; Shady Grove (PA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) beginning day one

Tuition reimbursement for education

Vacation and Holiday pay

Paid Parental Leave

And Much More!

Job summary

The Manitowoc Company in Shady Grove, PA is seeking a Collections Analyst to identify delinquent accounts, notify customers, and take action to recover balances. You will report to the Credit Manager and help maintain records for accounts receivable in a dynamic team environment.

Responsibilities include monitoring DSOs, addressing problematic invoices, and collaborating across departments to support the company's financial goals.

Qualifications

• 1+ year of experience in collections (or 5+ years with a HS diploma)
• Strong organizational and problem-solving skills
• Ability to collaborate across teams and departments

Responsibilities

• Identify delinquent accounts and notify customers of delinquent status.
• Maintain DSOs and bad debt write-offs at minimum levels through effective collection processes.
• Produce and monitor AR reports to identify high-risk accounts and take action; enter invoices into portals.

Skills

Collections experience

Accounts receivable

Customer communication

Education

Associate degree

High School Diploma + 5 years experience

Bachelor’s degree preferred

Job description

Job Description

As a Collections Analyst you will be responsible to identify delinquent accounts, locate and notify customers of delinquent status, initiate appropriate action to recover balances, and maintain all related records. This position reports to the Credit Manager and is located in Shady Grove, Pennsylvania.

As a Collections Analyst you will be responsible to identify delinquent accounts, locate and notify customers of delinquent status, initiate appropriate action to recover balances, and maintain all related records. This position reports to the Credit Manager and is located in Shady Grove, Pennsylvania.

If you’re up to the challenge, the reward is satisfaction . . and knowing you helped build something real. Join our passionate team and help build something you can be proud of – a future filled with passion, pride, and satisfaction.

Essential Job Functions

• Maintain DSO’s and bad debt write-offs at minimum levels by adhering to systematic and effective collection processes and procedures.
• Produce and monitor the various accounts receivable reports in order to identify the high-risk accounts with significant issues. Invoices deemed problematic are immediately addressed and appropriate plans of action taken in order for their collection or resolution (i.e. customer tardiness, discrepancies, quality and warranty issues). Enter invoices into customer portals.
• Effectively use problem solving skills to address issues with accounts and must be able to make decisions regarding plan of action to address issues.
• MSO/Title tracking and assigning to customer upon receipt of payment.
• Upload invoices into customer portals
• Administer MSO’s
• Collect past due accounts related to portals

Job Requirements/Working Conditions

• Associate degree a minimum of 1-year experience in collections or a High School Diploma with a minimum of 5 years’ experience in collections required. Bachelor’s degree preferred.
• Must be able to handle conflicts with customers and stakeholders in a professional manner.
• Must be able to collaborate well with others within the Company and exhibit a willingness to work outside of the specific assigned area of responsibility in order for the Company to achieve its financial goals.

Benefits

• Competitive total rewards package including benefits and 401(k) beginning day one of employment
• Continuing education and training opportunities, tuition reimbursement for those who qualify
• Vacation and Holiday pay
• Paid Parental Leave
• And Much More!