Collections Analyst: Drive Cash Flow & Client Partnerships

NEPSE Trading; Northern (KY); Hybrid; USD 40,000 - 44,000; Full time

Benefits offered by this job

Medical and dental

Life and disability insurance

401k match

Tuition assistance

Bonus opportunities

Job summary

Apex Companies is seeking a Collection Analyst to support timely collection of outstanding client invoices across a national multi-unit operation. You will monitor receivables, contact clients, and coordinate with project managers and accounting to resolve payment issues while maintaining accurate records.

This role emphasizes professional communication, attention to detail, and the ability to prioritize multiple accounts.

Qualifications

• Associate’s or bachelor’s degree in accounting, finance, business administration, or a related field preferred.
• Three or more years of experience in accounts receivable, collections, and customer service.
• Strong communication skills with the ability to interact professionally with clients and internal teams.
• Strong attention to detail when updating and maintaining customer account records.
• Ability to resolve complex payment issues.
• Ability to manage multiple priorities in a timely manner.
• Proficiency with Microsoft Excel, Outlook, and accounting or ERP systems; experience with Deltek Vantagepoint is an advantage.

Responsibilities

• Manage the collections for one of the four business units within Apex.
• Monitor assigned accounts receivable balances and identify past-due invoices requiring follow-up, per client terms.
• Contact clients regarding outstanding balances, payment status, remittance details, and invoice questions.
• Collaborate with project managers, project accountants, and other internal teams to resolve collection matters.
• Record and review collection activity, client responses, payment commitments, and follow-up actions in the tracking tool.
• Identify, track and maintain payment portal access for applicable client accounts.
• Review aging reports and prioritize collection efforts based on balance, age, risk, and business needs.
• Prepare collection updates, reports, and status summaries for management review.
• Support recurring collection meetings by providing account updates, recommended next steps, and follow-up status.
• Escalate high-risk accounts, delinquent balances, or unresolved disputes to management in a timely manner.
• Maintain professional client relationships while supporting timely payment and adherence to agreed terms.
• Support demand letter preparation, collection agency submissions, and other escalation procedures as directed.
• Support process improvements related to collections tracking, reporting, and client communication.

Skills

Accounts receivable experience

Communication skills

Attention to detail

Multi-tasking

Excel proficiency

Education

Associate or Bachelor's degree in accounting/finance/business administration

Tools

Microsoft Excel

Outlook

ERP systems

Deltek Vantagepoint

Job description

Apex Companies is seeking a Collection Analyst to support timely collection of outstanding client invoices across a national multi-unit operation. You will monitor receivables, contact clients, and coordinate with project managers and accounting to resolve payment issues while maintaining accurate records.

This role emphasizes professional communication, attention to detail, and the ability to prioritize multiple accounts.