Collections Analyst, Child Support Enforcement Division

Orleansda; New Orleans (LA); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan

Public service loan forgiveness

Job summary

The Orleans Parish District Attorney's Office (OPDA) in New Orleans is seeking a dedicated professional to monitor caseloads, ensure timely child support payments, and enforce orders. The role involves handling walk-in clients, responding to inquiries, and maintaining essential case communications.

The successful candidate will manage daily system reminders, maintain OPDA and DCFS email accounts, and support staff in office operations while upholding public service values and a strong commitment

Qualifications

• Excellent organizational skills are required.
• Customer service skills are essential for client interactions.
• Basic computer skills including email and filing systems are needed.
• Dependability in attendance and work product is crucial.
• A passion for serving New Orleanians is encouraged.

Responsibilities

• Systematic monitoring of assigned caseload.
• Ensure timely payments on child support cases via phone, correspondence, and court action.
• Monitor enforcement measures, health insurance enforcement, and financial audits.
• Monitor adherence to employer income assignment orders.
• Perform parent locate on involved parties as needed.
• Initiate Rules and Motions to the legal department/Assistant DAs.

Skills

Organizational skills

Customer service

Basic computer skills

Dependability

Community focus

Job description

ABOUT THE ORLEANS PARISH DISTRICT ATTORNEY'S OFFICE (OPDA):

Jason Rogers Williams took office as the Orleans Parish District Attorney on January 11, 2021, and is building a 21st century prosecutors' office with a team of the best and brightest from around the country and a mission of being as smart on crime as the office has historically been tough on crime. It is the mission of OPDA to increase public safety through the ethical, consistent, and zealous enforcement of the law.

DUTIES AND RESPONSIBLITIES:

• Responsible for systematic monitoring of assigned caseload.
• Ensure timely payments on child support cases through telephone contact, correspondence, and appropriate court action.
• Monitor cases for enforcement measures if needed, health insurance enforcement, and financial audit of cases.
• Monitor the adherence to employer income assignment orders.
• Perform parent locate on parties as necessary.
• Initiate process of Rules and Motions to be forwarded to legal department/Assistant DAs.
• Testify in court when necessary.
• Address walk-in clients.
• Handle incoming phone calls from parties, employers, or other agencies, as it relates to your caseload, or while temporarily filling in for someone else.
• Review and take action on daily system-generated case enforcement reminders.
• Maintain caseload filing.
• Maintain both OPDA and Department of Children and Family Services email accounts.

QUALIFICATIONS AND SKILLS:

• Excellent organizational skills
• Customer service skills
• Basic computer skills
• Dependability in both attendance and work product
• Passionate about promoting and addressing the needs of New Orleanians

SALARY

$30,000 annually

BENEFITS:

• Enrollment in the City of New Orleans health insurance plan
• 6.44 hours of sick leave and no fewer than 6.44 hours of vacation leave per month (6.44 hours per month = approximately 10 days per year)
• Enrollment in the New Orleans Municipal Employees' Retirement System
• Federal Public Service Loan Forgiveness program
• A generous paid holiday schedule

EEO STATEMENT

OPDA is an equal opportunity employer. The office values a diverse workforce and management reflective of the communities that it serves. Accordingly, OPDA adheres to a policy of making employment, promotion, and other personnel decisions without regard to race, culture, color, religion, sex, sexual orientation, gender identity, national origin, marital status, caregiver status, age, disability, or other legally protected status.