Collections Analyst

Calance, Inc.; Dallas (TX); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Medical Plans

Dental plans

Vision plan

401K Retirement vesting

Direct Deposit

Flex Spending Plan

Voluntary Life/AD&D

Job summary

Calance, Inc. is hiring a Collections Analyst for an onsite role in Dallas, TX. The position is a 3-6+ month contract, paying $30.00 per hour (W2 Only) with a 40-hour work week CST.

The analyst will manage high-volume B2B collections, perform reconciliations, and collaborate with internal teams to reduce delinquency and resolve customer issues. Local candidates only apply.

Qualifications

• 2+ years high-volume corporate, B2B collections experience.
• $10M+ portfolio management.
• Knowledge of full cycle accounts receivable and collections procedures.
• Commitment to excellent customer service—verbal and written.
• Ability to prioritize and manage multiple responsibilities and projects under tight deadlines.
• Proficiency in Adobe Acrobat and Microsoft Office, with advanced Excel experience.

Responsibilities

• Handle high-volume calls and electronic communications to assigned portfolio.
• Perform ledger reconciliations, aging review, and reporting.
• Participate in delinquency meetings with Asset Management teams.
• Resolve customer disputes and process account adjustments and refunds.

Skills

B2B collections

Excel (advanced)

Adobe Acrobat

MS Office

Customer service

Tools

Salesforce

Job description

Calance Job Opening

Job Title Collections Analyst - ID: 45159 Duration 3 - 6 Months Start Date ASAP Location Dallas, TX

JOB DETAILS:

• Position: Collections Analyst
• JOB REF#: 45159
• Duration: 3-6+ Months (Contract)
• Location: ONSITE - Dallas, TX 75201
• Pay Rate: $30.00 per hour (W2 Only)
• We are only accepting LOCAL CANDIDATES for this role, Out-of-State candidates will NOT be considered
• HOURS: MON-FRI / 40 hours per week (CST)

We will NOT accept 3rd Party (C2C) Contractors

Collections Analyst include collection calls and/or correspondence in a fast-paced, goal oriented collections department. Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts, customer calls, account adjustments, small balance write off, and customer reconciliations.

Responsibilities include:

• Accountable for reducing delinquency for assigned accounts.
• Enlist the efforts of various internal groups to accelerate the collection process.
• Communicate & follow up effectively with customers regarding their accounts daily.
• Establish and maintain effective and cooperative working relationships with customers, asset managers, property operations teams, and other various internal departments as necessary.

DAILY TASKS:

• High volume of phone calls/ electronic communications to assigned portfolio.
• Weekly and monthly ledger reconciliations, aging review and reporting to team lead and Collections Manager.
• Monthly delinquency meetings to regional Asset Management teams.
• Research credit requests from customers and gather appropriate documentation and approvals.
• Reconcile customer disputes as they pertain to payment of outstanding balances due.
• Provide excellent & considerate customer service to external and internal customers.
• Participate in team planning meetings.
• Meet defined department goals and activity metrics
• Perform other assigned tasks and duties necessary to support the accounts receivable department.

REQUIRED SKILLS/EXPERIENCE:

• 2+ years high volume corporate, B2B collections experience.
• $10M+ portfolio management.
• Knowledge of full cycle accounts receivable and collections procedures.
• Commitment to excellent customer service- verbal and written.
• Ability to prioritize and manage multiple responsibilities and projects, within tight deadlines.
• Proficiency in Adobe Acrobat and Microsoft Office, with advanced Excel experience.

DESIRED SKILLS:

• Experience with Yardi, SAP Business One, Salesforce, and Oracle
• Experience in a commercial real estate environment

Calance Consultant Benefits Offerings:

• EPO/PPO Medical Plans
• HMO/PPO Dental programs
• Vision - VSP (Vision Plan Summary)
• 401K Retirement vesting program (VOYA)
• Paid Bi-Weekly/Direct Deposit
• Flex Spending Plan
• Voluntary Life, AD&D, STD or LTD plans

Calance is a global IT Services firm specializing in end-to-end solutions for Development, Managed Service, Security, SAP, Project Control Integration and IT Staffing. Operating in the United States and India, Calance helps clients bring their ideas and strategies to life through talent, technology and tenacity.