Collections Analyst

Calance; Dallas (TX); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

EPO/PPO Medical Plans

401K Retirement vesting program (VOYA)

Flex Spending Plan

Voluntary Life, AD&D, STD or LTD plans

Job summary

Calance is seeking a Collections Analyst in Dallas, TX for a 3-6+ month contract. The role focuses on high-volume B2B collections, handling calls and correspondence, and providing customer service to resolve outstanding balances.

You will work with asset managers and operations teams, perform reconciliations, and help reduce delinquency while meeting daily and monthly targets in a fast-paced environment. Local candidates only; W2 only.

Qualifications

• 2+ years of high-volume corporate, B2B collections experience.
• Knowledge of full cycle accounts receivable and collections procedures.
• Commitment to excellent customer service- verbal and written.
• Ability to prioritize and manage multiple responsibilities and projects, within tight deadlines.
• Proficiency in Adobe Acrobat and Microsoft Office, with advanced Excel experience.

Responsibilities

• Accountable for reducing delinquency for assigned accounts.
• Enlist the efforts of various internal groups to accelerate the collection process.
• Communicate & follow up effectively with customers regarding their accounts daily.
• Establish and maintain effective and cooperative working relationships with customers, asset managers, property operations teams, and other various internal departments as necessary.
• Perform other assigned tasks and duties necessary to support the accounts receivable department.

Skills

High-volume B2B collections

Customer service

AR lifecycle

Tools

Adobe Acrobat

Microsoft Office

Excel

Job description

JOB DETAILS:

Position: Collections Analyst

JOB REF#: 45159

Duration: 3-6+ Months (Contract)

Pay Rate: $30.00 per hour (W2 Only)

We are only accepting LOCAL CANDIDATES for this role, Out-of-State candidates will NOT be considered

HOURS: MON-FRI / 40 hours per week (CST)

Collections Analyst include collection calls and/or correspondence in a fast-paced, goal oriented collections department. Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts, customer calls, account adjustments, small balance write off, and customer reconciliations.

Responsibilities include:

• Accountable for reducing delinquency for assigned accounts.
• Enlist the efforts of various internal groups to accelerate the collection process.
• Communicate & follow up effectively with customers regarding their accounts daily.
• Establish and maintain effective and cooperative working relationships with customers, asset managers, property operations teams, and other various internal departments as necessary.

DAILY TASKS:

• High volume of phone calls/ electronic communications to assigned portfolio.
• Weekly and monthly ledger reconciliations, aging review and reporting to team lead and Collections Manager.
• Monthly delinquency meetings to regional Asset Management teams.
• Research credit requests from customers and gather appropriate documentation and approvals.
• Reconcile customer disputes as they pertain to payment of outstanding balances due.
• Provide excellent & considerate customer service to external and internal customers.
• Participate in team planning meetings.
• Meet defined department goals and activity metrics
• Perform other assigned tasks and duties necessary to support the accounts receivable department.

REQUIRED SKILLS/EXPERIENCE:

• 2+ years high volume corporate, B2B collections experience.
• Knowledge of full cycle accounts receivable and collections procedures.
• Commitment to excellent customer service- verbal and written.
• Ability to prioritize and manage multiple responsibilities and projects, within tight deadlines.
• Proficiency in Adobe Acrobat and Microsoft Office, with advanced Excel experience.

DESIRED SKILLS:

• Experience with Yardi, SAP Business One, Salesforce, and Oracle

Calance Benefits Offerings:

• EPO/PPO Medical Plans
• 401K Retirement vesting program (VOYA)
• Flex Spending Plan
• Voluntary Life, AD&D, STD or LTD plans

View all our OPEN JOBS at: www.calancejobs.com