Sr. Data Analyst, Customer Analytics (Insurance)

CCC Intelligent Solutions Inc.; Chicago (IL); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

401K Match

Paid time off

Annual Incentive Plan

Performance Bonus

Comprehensive health insurance

Adoption Assistance

Tuition Reimbursement

Wellness Programs

Stock Purchase Plan options

Employee Resource Groups

Job summary

CCC Intelligent Solutions Inc. is seeking a Sr. Data Analyst to turn raw customer data into actionable insights that drive retention, growth, and operational improvements across its client base.

You will build scalable analytics within the Client Success team, turning findings into clear recommendations for proactive partnerships. The role combines deep technical skills with business acumen, focusing on storytelling through data to enable CCC’s client-facing teams to move from reactive reporting

Qualifications

• 5+ years in analytics, BI, or data analyst roles (customer-success or related functions preferred).
• Advanced SQL skills required for complex querying and data manipulation.
• Bachelor's degree in Data Science, Statistics, Mathematics, Computer Science, Economics, or related field.

Responsibilities

• Develop insights to improve customer performance and connect analytics outputs to measurable outcomes such as product adoption and expansion opportunities.
• Design, build, and maintain BI dashboards and reports tracking customer health metrics, adoption, churn risk, and engagement.
• Own core dashboards and repeatable analytics and reporting deliverables.
• Contribute measurable improvements in reporting efficiency, client insight quality, and adoption analytics.
• Collaborate cross-functionally with Client Success leadership, Product, Sales, and Operations.
• Apply advanced analytics: regression, clustering, predictive modeling for customer behavior forecasting.
• Ensure data governance and quality monitoring.
• Translate complex findings into clear narratives for stakeholders.
• Automate analytics workflows to streamline processes.

Skills

5+ years analytics experience

Advanced SQL

BI tools (Tableau/Power BI/Looker)

Python or R

Excellent communication skills

Education

Bachelor's degree in Data Science/Statistics/Mathematics/CS/Economics

Tools

Tableau

Power BI

Looker

dbt

BigQuery

Snowflake

Job description

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.

The Role

The Sr. Data Analyst will be a foundational member of the newly formed Customer Analytics team within Client Success. This role will turn raw customer data into actionable insights that drive retention, growth, and operational improvements across CCC's client base. The ideal candidate combines deep technical skills with strong business acumen and a passion for customer-centric storytelling through data. This role is critical to building a scalable Client Analytics function that helps CCC’s Client Success organization move from reactive reporting to proactive, insight-led client partnership. The analyst will help identify client trends, adoption opportunities, reporting gaps, and business risks, then translate those findings into clear recommendations that support retention, growth, and stronger client outcomes. Salary range is: $$84,724 - $120,000.00 This position is bonus and/or commission eligible.

Key Responsibilities

• Insight development to improve customer performance and Connect analytics outputs to measurable outcomes such as product adoption, expansion opportunity, operational efficiency, and client satisfaction
• Design, build, and maintain BI dashboards and reports tracking customer health metrics, adoption, churn risk, and engagement
• Own core dashboards and repeatable analytics and reporting deliverables
• Contributes measurable improvements in reporting efficiency, client insight quality, and adoption analytics
• Cross-functional partnership with Client Success leadership, Product, Sales, and Operations
• Advanced analytics: regression, clustering, predictive modeling for customer behavior forecasting
• Data governance and quality monitoring
• Stakeholder communication — translating complex findings into clear narratives
• Process improvement and analytics workflow automation

Requirements

• 5+ years in analytics, BI, or data analyst roles (ideally supporting Customer Success or customer-facing functions)
• Advanced SQL skills
• Proficiency in Tableau, Power BI, Looker, or similar BI tools
• Statistical analysis foundation (regression, ANOVA, cluster analysis, factor analysis)
• Python or R for data analysis and automation
• Exceptional communication skills
• Bachelor's degree in Data Science, Statistics, Mathematics, Computer Science, Economics, or related field

Preferred Qualifications

• Insurance or insurtech industry experience
• Modern data stack tools (dbt, BigQuery, Snowflake)
• Predictive/prescriptive analytics and AI/ML-assisted analysis exposure
• Experience building customer health scores, churn models, or adoption analytics
• CRM platform familiarity (e.g., Salesforce)
• AI literacy including prompt engineering and understanding of agentic AI frameworks
• Intellectual curiosity, ownership mentality, collaboration, adaptability, business acumen Judgment, communication, and stakeholder translation skills (per Gartner's "questionneer" concept)

Benefits

• 401K Match
• Paid time off
• Annual Incentive Plan
• Performance Bonus
• Comprehensive health insurance
• Adoption Assistance
• Tuition Reimbursement
• Wellness Programs
• Stock Purchase Plan options
• Employee Resource Groups

For more information about our benefits, please check out our careers site. Here, you belong.

Interview Policy & Privacy Notice

A video interview is required for this position. Video interviews are transcribed. Transcriptions are retained and may be reviewed by CCC and our recruiters. Candidates are not permitted to use generative AI or automated assistance during the interviews unless explicitly allowed by the interview team for a specific exercise. Our Job Applicant Privacy Notice is available HERE.

About CCC's Commitment to Employees

CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most. At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.

You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here

If you require reasonable accommodation to complete a job application, please contact [phone].