Collections Agent - Spanish or Portuguese Speaking

Liberis; Nottingham (NH); On-site; USD 42,000 - 52,000; Full time

Job summary

Liberis is seeking a Collections Agent to join our global team and guide a diverse receivables book back to good standing. You will conduct daily monitoring, engage customers via calls and emails, and collaborate with legal letters where necessary, all while upholding our standards of fairness and accuracy.

You will work with a dynamic team across the UK, Sweden, Germany and the US to support Liberis' growth in multilingual markets, with autonomy to prioritise your workload and deliver strong

Qualifications

• Fluency in English and Spanish or Portuguese is required.
• Experience in a collections team, preferably SME collections.
• Ability to self-manage and prioritise tasks effectively.
• Excellent interpersonal communication skills for cross-level interactions.
• High level of integrity in all actions and decisions.
• Proficiency in Excel.
• Keen attention to detail to ensure accuracy.
• Ability to identify and propose process improvements.

Responsibilities

• Conduct daily monitoring of the receivables book to identify underperforming and inactive customers.
• Investigate causes of inactivity and develop rehabilitation solutions.
• Directly engage with customers through daily calls and emails to rekindle engagement.
• Liaise with customers via legal letters where contact has been unsuccessful.
• Ensure defaulting account volumes stay within budget by deploying cost-effective strategies.
• Act as a Fairness Ambassador, upholding Liberis' customer-centric values.
• Operate with autonomy to prioritise daily workload while receiving team support.

Skills

Fluent English

Fluent Spanish or Portuguese

Collections experience

Self-management

Interpersonal communication

Integrity

Excel

Attention to detail

Process improvement

Tools

Excel

Job description

At Liberis, our mission is to empower small and medium-sized businesses by removing finance as a friction to growth, delivering contextual, embedded financial solutions to support merchants at every stage of their business lifecycle.

The team

We are the Collections team! A dedicated group with a clear mission: to assist customers facing financial challenges and guide them back to good standing wherever possible. With team members based in the UK, Sweden, Germany and the US, we are looking for an enthusiastic Collections Agent to join our rapidly growing global Collections team and support Liberis' growth in the Spanish and Portuguese markets!

Who are you?

As a Collections Agent, you'll take the helm in our in-house collection process, steering a diverse receivables book toward success. Your mission: to maintain impeccable standards of accuracy and timeliness, driving up collection rates while ensuring every customer enjoys a top-notch experience.

Responsibilities

• Conducting daily monitoring into our receivables book to uncover underperforming and inactive customers, using your sharp analytical skills to identify patterns and opportunities.
• Solving puzzles: diving deep in to the why behind customer inactivity, utilising a variety of resources to uncover the most efficient solutions for rehabilitating these customers
• Direct engagement: connecting directly with our customers through daily phone calls and emails, bringing energy and enthusiasm to every interactions as you work to reignite their engagement.
• Legal liaison: contacting customers we’ve been unable to reach via legal letters, to ensure our message is clear and our approach is effective.
• Take charge in ensuring that defaulting account volumes stay within budget limits by strategising and implementing tactics to minimise the need for accounts to be sent for Debt Collection.
• Fairness Ambassador: above all, you’ll champion our commitment to treating customers fairly, ensuring that every action you take reflects the Liberis behaviours and strengthens our customer relationships.
• Thrive in an environment that encourages independent decision-making and have the autonomy to manage and prioritise your daily workload, while always having the support of your team and line managers.

We think you’ll need

We're seeking a dynamic individual with a blend of skills and experiences that will make them an invaluable asset to our team:

• Fluency in the English and Spanish or Portuguese languages.
• Demonstrated experience within a collections team, preferably in SME collections.
• A proven ability to self-manage and prioritise tasks effectively.
• Excellent interpersonal communication skills, enabling seamless interactions with individuals at all levels.
• High level of integrity in all actions and decisions.
• Proficiency in Excel.
• Keen attention to detail to ensure accuracy and precision in all tasks.
• Ability to identify and propose improvements to processes and procedures.

What happens next?

Think this sounds like the right next move for you? Or if you’re not completely confident that you fit our exact criteria, apply anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing, and we are interested in hearing about what you can add to Liberis!