Collections Administrator

Kforce Inc; Hyattsville (MD); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Job summary

Kforce is seeking a detail-oriented Credit & Collections Administrator in Landover, MD to support collections, credit administration, customer account management, and accounts receivable operations. The role emphasizes accurate record-keeping and timely resolution of disputes.

The ideal candidate has 1-2 years of experience, strong Excel/Outlook skills, and experience with ERP/CRM systems. Collaboration with Sales, Customer Service, and Finance is essential for success in this role.

Qualifications

• 1–2 years of experience in collections, credit, accounts receivable, customer service, or related field.
• Strong understanding of customer account reconciliation and collections processes.
• Experience working with ERP, CRM, or accounting systems.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Strong communication, customer service, and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Basic accounting and business math knowledge.
• Ability to work independently and in a team environment.

Responsibilities

• Contact customers regarding past-due invoices and balances.
• Reconcile customer accounts and research payment discrepancies.
• Review customer accounts, credit holds, and support order release decisions.
• Process credit applications and customer account documentation.
• Maintain accurate records of collection activity in CRM/ERP.
• Research and resolve customer disputes and billing issues.
• Generate invoices, proformas, and other documentation.
• Prepare month-end collections reporting.
• Support inquiries related to account status and payments.

Skills

Communication

Problem-solving

Attention to Detail

Time Management

Teamwork

Customer Service

Organization

Basic Accounting

Tools

Navision

AS400

Excel

CRM

Outlook

Word

Job description

Responsibilities

Kforce's client in Landover, MD is seeking a detail-oriented Credit & Collections Administrator to support collections, credit administration, customer account management, and accounts receivable operations. This role is responsible for collecting past-due balances, processing credit applications, resolving customer disputes, maintaining account records, and supporting the overall credit and collections function. Key Responsibilities:

• Contact customers regarding past-due invoices and outstanding account balances
• Reconcile customer accounts and research payment discrepancies
• Review customer accounts, credit holds, and support order release decisions
• Process credit applications, customer account documentation, and credit reference requests
• Maintain accurate records of collection activity within CRM or ERP systems
• Research and resolve customer disputes, billing issues, and account concerns
• Maintain customer files, account records, and supporting documentation
• Process customer refunds, account adjustments, and general ledger updates as needed
• Generate invoices, proformas, and other customer account documentation
• Prepare month-end reports and collections reporting
• Support customer and internal inquiries related to account status and payment activity
• Respond to customer inquiries via phone and email in a professional manner
• Communicate with internal departments including Sales, Customer Service, and Finance
• Provide credit information and account status updates when appropriate
• Maintain positive customer relationships while effectively managing collections efforts

Requirements

• 1-2 years of experience in collections, credit, accounts receivable, customer service, or related field
• Strong understanding of customer account reconciliation and collections processes
• Experience working with ERP, CRM, or accounting systems
• Proficiency in Microsoft Outlook, Word, and Excel
• Strong communication, customer service, and problem-solving skills
• Excellent organizational skills and attention to detail
• Basic accounting and business math knowledge
• Ability to work independently and in a team environment

Preferred Qualifications

• Experience supporting credit and collections operations
• Experience with ERP systems such as Navision, AS400, or similar platforms
• Accounts Receivable experience
• Experience handling customer disputes and account research
• Experience in distribution, manufacturing, or business-to-business environments

Key Competencies

• Credit & Collections
• Accounts Receivable
• Customer Account Reconciliation
• Customer Service
• Credit Administration
• ERP & CRM Systems
• Problem-solving
• Communication skills
• Attention to Detail
• Time Management skills

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.