Collections Administrative Assistant – Growth & Support

First Tech Federal Credit Union; Marlborough (MA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Paid federal holidays

Lending product discounts

Job summary

First Tech Federal Credit Union in Marlboro, MA is seeking an administrative assistant to support the Bankruptcy, Foreclosure and Recovery Administrators, Collectors, and the department overall. You will handle mail, documents, phone inquiries, and basic payments while maintaining accuracy in a fast-paced environment.

Responsibilities include processing delinquent accounts, generating letters, handling disputes, and assisting with documentation and cross-training within the team.

Qualifications

• High School Diploma or equivalent required.
• Administrative experience or public service preferred.
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and the Internet.
• Strong verbal and written communication skills.
• Ability to multitask and meet deadlines with accuracy.
• Able to work in a fast-paced environment.
• Ability to work independently.
• Well organized with effective time management.

Responsibilities

• Receive, document, sort, and deliver incoming mail and distribute correspondence via mail, email, fax, etc.
• Make timely collection of outgoing mail.
• Assist the Collection Department by answering hunt group inquiries, fielding calls, and assisting members as appropriate.
• Process payments for delinquent, bankrupt, CCCS, charged off, and other accounts.
• Process charge off on accounts.
• Generate letters for the Collections department (loss policy letters, Right to Cure letters, etc.).
• Review, research, and respond to credit disputes.
• Prepare invoices for management review and approval.

Skills

Strong communication

Multitasking

Independent worker

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Internet

Job description

First Tech Federal Credit Union in Marlboro, MA is seeking an administrative assistant to support the Bankruptcy, Foreclosure and Recovery Administrators, Collectors, and the department overall. You will handle mail, documents, phone inquiries, and basic payments while maintaining accuracy in a fast-paced environment.

Responsibilities include processing delinquent accounts, generating letters, handling disputes, and assisting with documentation and cross-training within the team.