Collections Admin III - Weston, FL (Hybrid)

Biopharma Careers; Florida; Vor Ort; USD 48.000 - 65.000; Vollzeit

Zusammenfassung

Teva seeks a Collections Admin III in Florida to manage a large portfolio of accounts, analyze payment trends, and resolve delinquencies while delivering exceptional customer service.

You will handle high-volume calls, initiate collection activities, resolve billing disputes, and collaborate with cross-functional teams to ensure timely payments and accurate documentation.

Qualifikationen

• Manage a large portfolio of accounts while providing superior customer support.
• Perform in-depth account analysis to identify payment trends, credit risks, and root causes of delinquencies.
• Handle a high volume of inbound and outbound customer calls, providing support with payment inquiries, portal navigation, and account-related needs.

Aufgaben

• Initiate collection activities including outbound calls, emails, and formal notices.
• Resolve billing disputes and collaborate with internal departments to ensure timely resolution.
• Assist with order release/hold based on account status and thresholds.
• Escalate accounts to management based on account history and risk assessment.
• Document all collection efforts in the system with accuracy and detail.
• Participate in process improvement initiatives related to collection processes.
• Partner with cross-functional teams (Credit, Sales, Cash Application, and Customer Service) to resolve billing disputes, reconcile unapplied payments, and maintain excellent customer service standards.

Jobbeschreibung

## About this opportunity**We Are Teva**We’re Teva, a leading innovative biopharmaceutical company, enabled by a world-class generics business. Whether it’s innovating in the fields of neuroscience and immunology or delivering high-quality medicine worldwide, we’re dedicated to addressing patients’ needs now and in the future. Here, you will be part of a high-performing, inclusive culture that values fresh thinking and collaboration. You'll have the room to grow, the flexibility to balance life with work, and the opportunity to better health worldwide, together.Founded in 1992, Anda Inc. is an independent, wholly owned subsidiary of Teva Pharmaceutical Industries Ltd. As the 4 th largest pharmaceutical wholesaler, we play an important role in the healthcare supply chain by providing distribution services across a broad portfolio of products throughout the United States, Puerto Rico, and the U.S. Virgin Islands.At Anda, you will be part of a collaborative, high‐performing team focused on supporting our customers and the patients they serve. We value fresh thinking, shared accountability, and a commitment to doing what’s right for our customers and communities. Here, you will have the opportunity to grow your career, contribute to meaningful work, and be part of an inclusive culture where collaboration and purpose come together in support of better health.**Our Team, Your Impact**A Collections Admin III is responsible for managing a portfolio of customer accounts. They will analyze payment trends, resolve upper-level collection issues, initiate collection activities, reduce outstanding receivables, perform account reconciliations, provide customer service and maintain accurate records to ensure timely payment of outstanding receivables.**How You’ll Spend Your Day****Essential Areas of Responsibility:**• Manage a large portfolio of accounts while providing superior customer support.• Perform in-depth account analysis to identify payment trends, credit risks, and root causes of delinquencies.• Manage a high volume of inbound and outbound customer calls, providing support with payment inquiries, portal navigation, and account-related needs.• Initiate collection activities including outbound calls, emails, and formal notices.• Resolve billing disputes and collaborate with internal departments to ensure timely resolution.• Assist with order release/hold based on account status and thresholds.• Escalate accounts to management based on account history and risk assessment.• Document all collection efforts in the system with accuracy and detail.• Participate in process improvement initiatives related to collection processes.• Partner with cross-functional teams (Credit, Sales, Cash Application, and Customer Service) to resolve billing disputes, reconcile unapplied payments, and maintain excellent customer service standards.